Spa Concierge at Luxury Day Spa

The Woodhouse Day Spa - North Bethesda•North Bethesda, MD

About The Position

Voted Best Day, Woodhouse Spa of North Bethesda is now hiring for Full Time and Part Time Spa Concierge to work the busy weekends, in addition to weekdays if desired. Here at The Woodhouse Day Spa, we value our team members and strive for excellence with every guest experience. Our Spa Concierge... Makes the magic happen by providing the ultimate guest experience and invoking guest delight! Happiness follows you wherever you go! At Woodhouse, we provide true renewal at its finest. Care that lasts more than an afternoon. That carries over and creates a lasting effect on our guests’ moods and in their lives. Is that the kind of care you’d like to provide? We invite you to join us and become a master of mood care. Here at Woodhouse Spa, we value our team members and strive for excellence with every guest experience. Our Spa Concierge... Make the magic happen by providing the ultimate guest experience and invoking guest delight. Be more at Woodhouse Passion Meets Purpose at Woodhouse At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth. About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

Requirements

At least 2 years' experience in a customer service role, preferably in spa, hotel or salon.
Be reliable.
Show impeccable attention to detail.
Be friendly, polite, and eager to learn.

Nice To Haves

Zenoti software experience is a plus!

Responsibilities

Serves as back up for the management team, you always make sure things are running smoothly.
Provides personal attention from the time the guest walks through the door.
Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience.
Answers the phone with a smile each and every time.
Is a brand ambassador, making sure the guest enters a clean, beautiful atmosphere, with just the right lighting, music and scent to ensure a memorable experience.
Remembers the small things that make The Woodhouse special - the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries.