Spa Concierge/Receptionist

New Castle Hotels LLC•Fairport, NY

40d•$17•Onsite

About The Position

We are seeking a professional, friendly, and detail-oriented Spa Concierge / Spa Front Desk Agent who will also assist with spa attending and cleaning duties. This hybrid role is vital to ensuring an exceptional guest experience, from booking appointments to maintaining a clean, serene, and welcoming environment. You will be the first point of contact for spa guests while also helping to ensure the spa facilities are immaculate and fully stocked throughout the day.

Requirements

Previous experience in a spa, hospitality, or customer service environment preferred.
Ability to multitask and stay organized in a fast-paced setting.
Strong interpersonal and communication skills.
Knowledge of spa treatments, services, and wellness practices is a plus.
Comfortable with light physical work including standing, bending, lifting towels or supplies.
Basic computer skills and experience with booking software (e.g., Mindbody, Book4Time) preferred.

Nice To Haves

CPR/First Aid certification is a plus
Previous experience in a spa, hospitality, or customer service environment preferred

Responsibilities

Greet all guests warmly and professionally upon arrival.
Manage spa bookings, appointment scheduling, and confirmations using the spa's software system.
Answer phones, respond to emails, and handle general inquiries.
Process payments and handle cash or card transactions.
Provide information about services, packages, and promotions.
Upsell retail products and spa treatments when appropriate.
Maintain accurate client records and intake forms.
Coordinate with therapists and service providers for smooth flow of appointments.
During business hours, maintain cleanliness and sanitation of all spa areas including locker rooms, treatment rooms, relaxation areas, and common spaces.
Stock and replenish towels, robes, slippers, water stations, and other amenities.
Sanitize surfaces and equipment after each use following spa hygiene protocols.
Assist guests with locker use, product selection, and general spa navigation.
Perform routine checks to ensure all areas are clean, organized, and well-stocked.
Report maintenance or safety issues promptly.