LaRive Spa - Spa Attendant

Kalispel Tribe•Airway Heights, WA

2d•Onsite

About The Position

The Spa Attendant primary responsibility is to extend efficient and customized service to guests/visitors while maintaining the cleanliness of the Spa.

Requirements

High school diploma or general education degree (GED)
Previous guest service experience required
Excellent guest service skills.
Ability to pleasantly communicate with proper grammar.
Ability to provide legible communication
Working knowledge of spa related computer software.
Regular attendance is essential to the successful performance of this position.
Due to the cyclical nature of the spa industry, this position is required to work varying schedules to reflect the business needs and demands.
Upon employment, all team members are required to fully comply with rules and regulations for the safe and effective operation of the facilities.
Maintain complete knowledge of:
All Spa Services
All Spa Products
Ability to obtain and maintain a Tribal Work Permit.
Mandatory Alcohol Server Training (MAST) certification.
Obtain Washington State Food Worker Card.
Hepatitis A vaccination.
Complete NQRC Alcohol Server Training
Hepatitis B shots.
Requires the ability to lift and or/move objects weighing up to 20 pounds.
Must be able to stand up to 8 hours per day.
Length of time of tasks may vary.
Constantly requires the ability to give and receive detailed information through verbal communication.
Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
Constantly requires working with fingers rather than the whole hand or arm.
Constantly requires repetitive movement of the wrists, hands and/or fingers.
Often requires walking or moving about to accomplish tasks.
Occasionally requires standing and/or sitting for sustained periods of time.
Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
Occasionally requires stooping which entails the use of the lower extremities and back muscles.
Infrequently requires crouching.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Responsibilities

Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Northern Quest Policies and Procedures.
Communicate and describe the spa offerings and their benefits.
Maintain an understanding and knowledge of the spa industry.
Communicate all Spa protocols and procedures to guests.
Tour all guests through the Spa facility
Service beverages and miscellaneous items to guests.
Oversee guests treatment schedule, ensuring services are started on time.
Uphold all protocols for set-up and cleanliness of restrooms and relaxation lounge.
Maintain cleanliness and tidiness of spa facility by performing necessary housekeeping duties.
Maintain a friendly, caring and helpful attitude with guests and other staff members.
Ability to handle multiple tasks simultaneously.
Ability to focus attention on details
Assist treatment providers prepare treatment room products and supplies as directed by protocols.
Requisition supplies and spa collateral.
Wine dispensing and serving.
Participate in scheduled meetings and trainings as requested.
Conduct inventory of products and supplies.
Responsible for maintaining a consistent, regular good attendance record.
May be required to be a panelist for the Internal Review Hearings.
This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.