Spa Assistant Manager

Live! Casino and Hotel Maryland•Hanover, MD

3d•Onsite

About The Position

Why We Need Your Talents: The Assistant Spa Manager supports the Spa Manager in overseeing the daily operations of the spa. This role helps maintain high standards in guest service, staff support, front desk procedures, scheduling, inventory control, and facility readiness. The Assistant Spa Manager also serves as a liaison between guests and spa team members to ensure a seamless, welcoming, and professional environment. This position will assist in driving team performance and spa profitability while upholding the Live! Casino · Hotel core service values.

Requirements

High School Diploma or GED required, college coursework or degree in Hospitality, Business, or a related field preferred.
2+ years of customer service or spa/hospitality experience required.
Previous experience in a supervisory or leadership role is a plus.
Knowledge of spa services and luxury service standards is preferred.
Must be able to obtain and maintain a gaming license as mandated by the Maryland Lottery & Gaming Control Agency.
Must be able to stand for extended periods.
Occasional bending, lifting, and reaching required.
Light work: exerting up to 25 pounds of force occasionally.
May be exposed to noise and mechanical hazards.
Must be able to operate a computer, calculator, phone, and office supplies.
Strong customer service and interpersonal skills.
Leadership ability with a collaborative, hands-on approach.
Detail-oriented, highly organized, and proactive problem solver.
Comfortable handling money and processing transactions.
Excellent verbal and written communication skills.
Ability to handle multiple tasks efficiently and calmly under pressure.
Familiarity with spa booking systems and standard office software.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Ability to stand and walk for long periods and lift up to 25 lbs.

Responsibilities

Support the Spa Manager in managing daily spa operations, ensuring service excellence at every touchpoint.
Assist with overseeing front desk responsibilities, including guest check-ins/outs, appointment scheduling, and payments.
Resolve minor guest issues or complaints and escalate complex matters to the Spa Manager as needed.
Maintain thorough knowledge of spa services, promotions, products, and policies to effectively communicate with guests and team members.
Monitor guest satisfaction and contribute ideas to enhance the overall spa experience.
Serve as a supervisor on duty when the Spa Manager is not present.
Provide training and support to front desk and service team members.
Communicate daily expectations, service goals, and updates to the team.
Help coordinate shift coverage and staff schedules.
Contribute to staff communication and record-keeping (e.g., logbook, memos).
Assist with supply ordering and inventory control; ensure retail and operational areas are properly stocked.
Maintain facility readiness, including cleanliness, safety, and functionality of all spaces and equipment.
Process daily sales reports, reconcile payments, and assist in monitoring financial transactions.
Support marketing initiatives and promotional efforts as directed by the Spa Manager.
Ensure adherence to spa policies, procedures, and company standards.
Represent the spa at community events when needed.
Perform all other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts