The Wilde Resort & Spa - Spa Assistant Manager (Esthetics, or Nails)

Lodging Dynamics•Sedona, AZ

11d

About The Position

Under general direction, the Spa Assistant Manager oversees the daily operations of the Spa, ensuring seamless service delivery, effective team management, and high levels of client satisfaction. This role involves enhancing the guest experience through exceptional service delivery, innovative programming, and effective team leadership. The Spa Assistant Manager works closely with the Spa Director to achieve operational goals and drive profitability, while ensuring a clean, welcoming environment for both clients and team.

Requirements

Technical/Trade school certification or equivalent in related field.
A minimum two (2) years of experience in related field required.
A minimum two (2) years of supervisory experience in related field required.
Must hold a current, state-specific certification and/or license in the relevant discipline (Massage Therapy, Esthetics, or Nail Therapy).
This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.
Proficient in time management; the ability to effectively organize and manage multiple priorities.
Recognizes an emergency situation and takes appropriate action.
Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
Skilled in building and motivating a team, fostering a collaborative environment and inspiring high performance.
Analytical and problem-solving skills.
Strong focus on accuracy and precision.
Ability to work scheduled shifts, follow all timekeeping policies, and comply with federal, state, and local labor regulations, including those related to meal and rest breaks
Performs well with frequent interruptions and/or distractions.
Understands how to develop and implement business strategies.
Ability to interpret and create policies, procedures, and manuals.
Able to communicate appropriately and effectively with all levels of management and external stakeholders.
Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).
Exceptional interpersonal skills to include coaching, counseling, and mentoring.
Able to identify and seize revenue-generating opportunities while effectively managing costs and resources.
Knowledge of key industry trends, best practices, regulations, and the current industry landscape.
Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary.
Basic math skills.
Proficient in Google Docs/Microsoft Word.
Proficient in Google Sheets/Microsoft Excel.
Basic knowledge of Google Slides/Microsoft PowerPoint.
Proficient in Gmail/Microsoft Outlook.
Proficient in M3.
Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
Able to maintain a positive and professional working environment.
Fosters a culture of excellence.
Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.

Responsibilities

Oversees daily operations of the Spa, ensuring highest standards of service, cleanliness, and safety are maintained.
Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
Addresses guest inquiries and feedback promptly and professionally to maintain a proactive approach to resolve issues and enhance guest loyalty.
Creates a supportive and nurturing environment that consistently delivers a Spa experience that exceeds guest expectations.
Reviews comment cards, guest satisfaction results, and implements strategies to enhance the overall experience.
Empowers team members to provide excellent customer service.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with team members and ensures team members do the same within the team.
Solicits team member feedback, utilizes an "open door" policy and reviewing team member satisfaction results to identify and address team member challenges or concerns.
Manages daily Spa operations, ensuring smooth transitions between appointments and efficient use of space.
Monitors and maintains cleanliness of Spa and Spa related areas.
Ensures compliance with health and safety regulations, Spa policies, and industry standards; regularly reviews policies, procedures, and protocols.
Manages operation inventories and purchasing control by reviewing operating statements, budget worksheets, and payroll progress reports, to achieve or exceed budgeted goals.
Monitors inventory levels of Spa products and supplies, places orders as needed.
Implements cost-saving measures when necessary.
Oversees retail product research, product selection and purchasing, and product display.
Analyzes sales data to identify trends, opportunities for improvement and recommends new products and product enhancements to remain competitive in the market.
Interviews and identifies candidates with the skills and competencies needed to support operational business needs.
Trains a diverse team of Spa professionals; conducts regular performance evaluations, provides feedback, and addresses team member concerns to foster a positive work environment.
Monitors team productivity and identify areas for improvement.
Supervises assigned Spa team members (Therapists, Estheticians, Coordinators, and/or Prep Attendants) to ensure consistent high-quality service delivery.
Creates and manages team schedules to optimize coverage and meet client demand.
Works closely with other departments, such as Front Office and Food and Beverage, to create integrated guest experiences.
Manages Spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events to maximize revenue opportunities.
Attendance is a key component of this position.
Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
Maintains open and effective communication with team members and management.
Attends and participates in team meetings.
Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties and responsibilities as assigned.