Spa and Fitness Front Desk Agent

Snowmass Club•Snowmass Village, CO

46d•$23 - $25•Onsite

About The Position

Are you friendly, detail-oriented, and passionate about wellness and service? Snowmass Club is seeking a Spa & Fitness Front Desk Associate to create a welcoming, organized, and seamless experience for members and guests throughout our Spa & Fitness facilities. 🌟 What Guides Us OUR MISSION Inspire lasting memories and meaningful connections with all the comforts of home OUR VISION To be the Club of choice for work & play OUR VALUES – Y.E.S. ✅ You Elevate Service – Every interaction matters 🤝 We Are One Team – Work collaboratively across departments 🎭 Be A Host – Anticipate needs and create a warm, inclusive environment 🌍 Embrace the Adventure – Stay engaged, adaptable, and eager to learn 👨‍👩‍👧‍👦 Family Culture – Build meaningful relationships with members and teammates 👋 What You’ll Do Leadership & Team Culture Promote a positive, respectful, and service-focused work environment Build cooperative and productive working relationships using tact, patience, and courtesy Front Desk & Facility Operations Greet members and guests warmly and professionally; manage sign-ins Register and admit members to Spa & Fitness facilities Answer phones, emails, and in-person inquiries with professionalism and care Schedule spa appointments and manage confirmations Operate retail point-of-sale, process payments, issue gift cards, and complete transaction paperwork Monitor member attendance and ensure accurate billing Maintain beverage areas, coffee stations, supplies, and trash removal Check the loading dock regularly for Spa & Fitness deliveries Perform periodic walkthroughs of all Spa & Fitness areas to observe and address cleanliness, maintenance, and safety needs Clean bathrooms when immediate attention is required Wipe down fitness equipment at least once daily or as needed Member Experience & Professionalism Respond to and resolve member inquiries and concerns; escalate sensitive issues to leadership Maintain a high level of professionalism, courtesy, and responsiveness Read and respond to emails and memos throughout each shift to stay informed of Club events Communicate clearly and effectively, both verbally and in writing Establish positive, community-centered rapport with members, guests, and coworkers Plan and organize work effectively to complete tasks within assigned timeframes Additional Responsibilities Assist Spa & Fitness leadership with the development and enhancement of department services Promote private lessons and massage/spa services Assist with special events across Club departments when needed Record member information for seminars and presentations Communicate member feedback and concerns to Spa & Fitness leadership Attend all required training sessions and staff meetings Work scheduled shifts including early mornings, evenings, weekends, and select holidays Perform other duties as assigned

Requirements

One year of related customer service or front desk experience preferred
Continuous standing and walking
Frequent lifting, bending, climbing, stooping, pulling, and repetitive motions
Ability to lift, push, or pull up to 50 lbs
Work in a warm, humid fitness center environment

Nice To Haves

CPR, AED, and First Aid certification preferred

Responsibilities

Promote a positive, respectful, and service-focused work environment
Build cooperative and productive working relationships using tact, patience, and courtesy
Greet members and guests warmly and professionally; manage sign-ins
Register and admit members to Spa & Fitness facilities
Answer phones, emails, and in-person inquiries with professionalism and care
Schedule spa appointments and manage confirmations
Operate retail point-of-sale, process payments, issue gift cards, and complete transaction paperwork
Monitor member attendance and ensure accurate billing
Maintain beverage areas, coffee stations, supplies, and trash removal
Check the loading dock regularly for Spa & Fitness deliveries
Perform periodic walkthroughs of all Spa & Fitness areas to observe and address cleanliness, maintenance, and safety needs
Clean bathrooms when immediate attention is required
Wipe down fitness equipment at least once daily or as needed
Respond to and resolve member inquiries and concerns; escalate sensitive issues to leadership
Maintain a high level of professionalism, courtesy, and responsiveness
Read and respond to emails and memos throughout each shift to stay informed of Club events
Communicate clearly and effectively, both verbally and in writing
Establish positive, community-centered rapport with members, guests, and coworkers
Plan and organize work effectively to complete tasks within assigned timeframes
Assist Spa & Fitness leadership with the development and enhancement of department services
Promote private lessons and massage/spa services
Assist with special events across Club departments when needed
Record member information for seminars and presentations
Communicate member feedback and concerns to Spa & Fitness leadership
Attend all required training sessions and staff meetings
Work scheduled shifts including early mornings, evenings, weekends, and select holidays
Perform other duties as assigned