Spa Front Desk

Turnberry Ocean Colony Master Association Inc•Sunny Isles Beach, FL

About The Position

Ensure the highest level of resident and guest satisfaction by offering prompt, professional, courteous, and dedicated services. Actively contribute to the department in order to complete tasks, meet goals, or manage projects. Overall, this position is responsible for and dedicated to providing recognition, satisfaction, and value to the residents and their guests, while continuously improving efficiency, accuracy, productivity, and service standards.

Requirements

Excellent problem-solving and critical-thinking skills
Must have a positive attitude with the ability to remain flexible and patient
Excellent organizational and multitasking skills
Excellent administrative skills
Prolonged periods sitting at a desk and working on a computer
Must be able to lift, carry, push, or pull up to 50 pounds

Responsibilities

Greeting all Residents and Guests warmly
Booking and confirming appointments via phone and email
Processing transactions (cash and credit cards) and issuing receipts
Familiarizing residents and guests with treatments, services, and specials
Welcoming walk-ins, answering questions about services, and scheduling appointments based on availability
Cross-selling services and products when appropriate
Updating client records with contact and billing details, appointments, and services offered
Maintaining a tidy reception area
Assisting the Spa Team with setup when necessary
Taking feedback from residents
Following all points of SOP for both the opening and closing of the Spa facility
Always supporting safe work habits and a safe working environment