Spa Front Desk Agent

Corporate Office • San Antonio, TX

8h • Onsite

About The Position

The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one. The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match. Job Description The Spa Scheduler/Receptionist will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

Requirements

• Must be able to communicate effectively in a professional business environment
• Ability to accurately and efficiently input information into computer systems
• Ability to prioritize, organize and follow up all responsibilities
• Ability to work a flexible schedule to include nights, weekends and holidays
• Ability to stand for an 8 hour shift
• Previous customer service experience
• High school diploma or equivalent.
• Ability to lift, carry, push, pull 30 lbs.

Nice To Haves

• Previous cashiering experience is preferred

Responsibilities

• Check guests in and out according to Forbes Standards
• Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
• Up-sell, cross-sell, and pre-sell Mokara services and products.
• Provide tours of the spa and offer/serve beverages as needed.
• Communicate spa promotions with guests.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED