Spa Desk Agent

Maybourne Beverly Hills Hotel•Beverly Hills, CA

About The Position

As a Spa Desk Agent, you would be responsible for all reception and front desk duties within The Spa. This includes providing a 5-Star Spa experience from booking reservations, greeting/checking in guests, retail sales and checking out guests. Additional responsibilities include assisting with transitional cleaning of locker rooms and relaxation areas as needed to ensure the guest receive a relaxing and memorable Spa experience.

Requirements

High school or equivalent education
Ability to communicate clearly and speak, read, write and understand English
1-2 years of spa front desk experience.
Excellent verbal communication skills.
Pro-active awareness, sound judgment, common sense and conflict resolving skills.
Efficient and well-organized; able to handle simultaneous, varied tasks.
Assertive with an outgoing personality.
Professional image in dress and poise.
Knowledge of all spa service available.
Promotion and sales oriented

Responsibilities

Provide 5 Star service to spa guests and members through greeting, guiding, and providing information, appointment scheduling, directions, care and general assistance to spa related circumstances in Spa Reservations.
Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.
Ensure the highest quality of service through aiding in gift certificate sales, with guests, incoming calls, sales and resolving guest concerns.
Retail support through restocking, inventory assistance and sales.
Provide services to guests in a timely, courteous, and proficient manner.
Assist providers with daily operations to support healthy teamwork and contribute to the success of the Spa.