Spa Ambassador - Part Time

Hand & Stone - 761 Lancaster Ave - Bryn Mawr, PA • Radnor Township, PA

2d

About The Position

Hand & Stone is a national company that specializes in massages and facials. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Are you an individual with exemplary communication and customer care skills, with an astute attention to detail?
Our busy Bryn Mawr, PA, location is looking for a part-time Spa Ambassador with these traits to Welcome, Empower, and Connect with our clients.

Spa Ambassadors' goals are to ensure each Member is experiencing the best hour of their month, and to encourage new guests to become Members in order to fulfill their monthly self-care rituals.

This part-time Spa Ambassador position includes both weekend and evening hours.

Requirements

• Computer Skills: Zenoti knowledge a plus
• Communication: Ability to communicate with people and to provide service in a professional and personable way
• Authenticity: Ability to convey genuine enthusiasm for the position and the spa
• Relationship-Building: Ability to develop long-term client relationships
• Sales & Customer Engagement: Ability to provide exemplary customer care at all times with the ability to translate this into potential Membership sales
• Reliability: On-time arrival. No last-minute call-outs. 'Requests' Off' limited to shifts that are covered by co-workers
• excellent computer literacy
• high school diploma+ is required
• must be 18 years old+
• must be exceptionally organized with an attention to detail
• must be a strong team player with the ability to work independently with minimal supervision

Nice To Haves

• Zenoti knowledge a plus

Responsibilities

• Welcome, Empower, and Connect with Clients in order to meet our daily Membership Goals
• Build Relationships: Provide excellent customer care to members and guests, while building long-term relationships
• Communicate effectively: Answer phones, schedule appointments, and manage client inquiries
• Be knowledgeable about products, platforms, services, and policies

Benefits

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Training & development
• Competitive Compensation - hourly wage PLUS commission
• Contests - let's test your sales skills and reward your efforts!
• Ongoing Training - we are ALWAYS learning and improving
• Positive & Professional Work Environment - we enjoy our work, and we want you, too!
• Employee Discounts - discounts are available on products, services, and gift cards

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees