Ambassador (Part-Time)

Golden State•San Francisco, CA

9h•$23 - $23•Onsite

About The Position

We are looking for upbeat and dedicated Ambassadors to help us establish a world-class, guest- centric environment for all Golden State Warriors, Golden State Valkyries games, and Chase Center concerts and events. This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication! This is a part-time position located on-site in San Francisco, CA.

Requirements

High school diploma or equivalent
Experience in customer service, hospitality, travel, tourism, or attractions is preferred
Reliable form of transportation
High energy, strong detail orientation, and superior work ethic
Ability to remain professional and courteous in a high-pressure and fast-paced environment, including during emergencies
Ability to adhere to proper uniform and grooming standards as defined by Chase Center management
Ability to work independently or collaboratively with others
Familiarity and comfort level with current technology, including ticket scanners, tablets, time clocks, etc.

Nice To Haves

Experience in customer service, hospitality, travel, tourism, or attractions is preferred

Responsibilities

Greet guests as they approach Chase Center to provide direction and support before entering the venue
Monitor entrances and welcome guests into the arena while assisting with line control and wayfinding
Assist guests as needed (e.g., wheelchair, walkers, escorts, etc.), including vertical transportation requests and directional guidance
Maintain a steady movement of guests through entry points while serving a diverse clientele
Support set-up and breakdown during Warriors and Valkyries game nights and events, including promotional theme nights, giveaways, etc.
Support guests at the guest service kiosk to help troubleshoot situations and help resolve concerns
Provide information to guests that will enhance their overall experience
Serve as a source of information and FAQs for Chase Center guests; provide proactive solutions
Work Thrive City & off-site Golden State Warriors and Valkyries events as needed
Ability to monitor and respond to communications via radio or other assigned communication devices effectively, particularly during high-traffic periods or emergencies.
Other duties as assigned