Sous Chef - Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

9d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Sous Chef who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Sous Chef will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Sous Chef is responsible for leading, developing and supervising culinary Host. The Sous Chef will be responsible for all aspects of new food item development, food preparation and supplies according to standards set by Director of Food & Beverage. This responsibility is to be done in a manner consistent with the mission and values of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 18 years old
Must have a minimum of 1 year experience in similar operation
Must be able to obtain ServSafe Manager Certification
Basic computer knowledge and usage required
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved communication method
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Ability to tolerate extreme heat, extreme cold, and humidity, necessary to work in kitchens, walk-ins, freezers, climate changes and work outdoors
Able to carry out the execution of ingredient measurements, portion control, time and temperature tables, and compilation of food safety check sheets
Able to use equipment such as, but not limited to, Point of Sale System, calculators, knives, fryers, grills, oven, brooms, mops, sinks, dough machine, wedgers, dollies, rolling racks, dish machines, steam tables, warmers, mixers, etc.
Must be able to lift 30 lbs with or without 2-person lift. 30+ lbs requires a 2-person lift
Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
Must be able to work and tolerate temperatures ranging from 0 to 120 degrees

Responsibilities

Acts as quality assurance inspector, ensure food is high quality
Enforces preparation/food handling standards which ensure designated portion control
Completes and monitors Safety Critical Checklists daily
Complies with health department and food service department policies
Knows, understands, and enforces the use of the “Start Fresh” program when necessary
Ensures all products are presented to guest in a visually appealing and appetizing manner
Supervises the following areas to ensure maximum control yielding high profitability in these areas: Inventory Control - responsible for always maintaining a proper level of inventory; ensure units are not stock-piling food/supplies, keep par sheets up to date with only current items listed, all units have proper specifications, amounts of food and paper supplies Rotation - products are rotated for maximum freshness using the FIFO (First in, First out) method Portion Control - all hosts know and understand the recipes and portions in preparing each unit’s menu, constantly inspecting and spot-weighing portion sizes Waste Control - waste is kept to a minimum by not overproducing, avoiding accidents, and properly storing and handling food Analysis - review cost of sales analysis of all food products sold Budget - achieves budgetary goals for food cost and labor expense
Enforce/administer all Company and departmental policies regarding grooming, costuming, nametags, conduct, call-ins, etc.
Conducts employee performance evaluations
Organizes and develops a well-trained, efficient staff whereby, when promotions are available, qualified people are also available
Analyzes usage of labor to ensure maximum productivity and efficiency and collaborate with the scheduling team to correlate labor hours and sales volume in proportion
Monitors cash overages and shortage daily and in accordance with company guidelines, acting if necessary
Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security standards
Ensures the unit is organized and maintained in a sanitary manner; ensure proper cleaning schedules are followed
Available/willing to work at different locations on the park
Management reserves the right to change and/or add to these duties