Emporium Replenishment Team Member - Dollywood Theme Park -Full Time Seasonal

All Career•Pigeon Forge, TN

8d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Merchandise Replenishment Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Emporium Replenishment Team Member performs functions directly related to maintaining appropriate stock levels on the selling floor and organized inventory in the stockroom in accordance with safety guidelines and Dollywood procedures. This host will also provide operational support and facility upkeep while providing excellent customer service to guests and encourage merchandise purchases to enhance the Dollywood Company experience. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be 18 years of age or older
High School diploma or equivalent
Must successfully complete a post-employment offer background check
Must project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must respond appropriately to workplace changes, and resolve issues in a positive manner
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Must be willing to constantly improve
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must tolerate a fast-paced environment
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must reflect Dollywood’s core values through the lens of dignity and respect
Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Able to have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to comprehend instructions and retain information
Able to be flexible to handle frequent changes in priorities
Able to tolerate temperatures of 0 to 140 degrees
Able to work outdoors
Ability to move about and react quickly in emergency situations
Able to add, subtract, multiply and divide with accuracy
Able to tolerate detergents and chemicals
Able to lift 50 lbs
Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system
Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork
Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests’ problems effectively (i.e., returns, refunds, and exchanges)
Ability to use color and depth perception in order to arrange displays and to locate merchandise
Ability to tolerate noise and stress to accommodate waiting on large numbers of customers
Ability to withstand temperature ranges from 0 to 140 degrees and various climatic conditions (i.e., humidity/wetness, dryness/sunlight) due to lack of temperature-controlled shops and location of outdoor carts
Ability to cooperate with fellow Hosts and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area
Able to communicate effectively with Guests and Hosts using approved methods of communication
Able and willing to perform other duties as assigned

Nice To Haves

Previous sales or warehouse work experience preferred
Computer experience operating Microsoft Office Programs, generate reports, printing and inventory systems preferred

Responsibilities

Ensure all available inventory is fully stocked on the selling floor and backstock is maintained in an organized manner on a daily basis, communicating shortages to shop leadership as appropriate
Follow all policy and procedures relating to Inventory Control including, but not limited to receiving, price ticketing, processing paperwork, inventory audits, product transfers and orders
Assist with training and proper use of electronic stock replenishment system
Match packing slip/transfer document with orders, verify counts and communicate discrepancies
Maintain a high degree of attention to detail and concentration to sustain an ordinary routine without special supervision
Must have proficient knowledge of all products/services available for sale to our guests
Must be able to perform to standard Merchandise Selling Skills and guest interactions
Operating cash register/POS system in an efficient manner as not to impede guest experience, and follow all policy and procedures as outlined by Dollywood and Sales Audit
Represent the Dollywood Company in a friendly and professional manner to guests, vendors, suppliers and fellow host
Work a flexible schedule as required for maintaining an efficient operation and maximize sales
Support all teammates with words, behavior and actions that are in alignment to attain locations budgeted profit and maintain a positive work environment
Follow all Merchandise Operational Policies and Procedures effectively and adheres to all Merchandise Safety Guidelines. Reports any safety issue to their immediate supervisor immediately
Stay current on all company and divisional communications through communication boards and binders
Support and exhibit behaviors that are in alignment with our Company Vision, Mission, and Core Values
Protect the privacy and security of our guests and coworkers, including PCI compliance
Management reserves the right to change and/or add to these duties at any time.