Sourcing System Senior Analyst

Otis Elevator Co.

1d • $93,000 - $116,000 • Remote

About The Position

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? The Otis North American Field Supply Chain organization is on the lookout for a dedicated and dynamic professional to join the Field Requisitioning System (FRS) team. The Sourcing System Senior Analyst plays a critical role in supporting Field Operations and Supply Chain by ensuring timely, accurate and efficient requisitioning of materials and services. This role serves as a key point of contact for urgent field inquiries, providing high-quality helpdesk support while driving accountability, accuracy and continuous improvement opportunities. In this role you will also provide sourcing support, identifying optimal sources and supporting category management strategies. The ideal candidate combines strong customer service skills with analytical rigor, sourcing expertise, and excellent written and verbal communication. This role can be done remotely in the US but ideally in Connecticut.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Finance, or Engineering
• 3+ years of experience in supply chain or related business function
• Strategic planning mindset with strong analytical and tactical skills
• Essential skills: analytical, communication, and problem-solving
• Self-motivated, team-oriented, with good interpersonal skills
• Strong written and oral communication abilities
• Proficient in business processes, systems, and analytical tools
• Excellent customer service attitude for internal and external customers
• Ability to travel up to 10% for onsite meetings
• Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.

Nice To Haves

• Knowledge of the elevator industry is a plus
• Understanding of lean manufacturing is a plus

Responsibilities

• Conduct RFP/RFQ exercises on behalf of local field offices for assigned categories supporting category management strategies.
• Ensure prompt sourcing, technical support, and competitive procurement of non-catalog items driving part visibility, control and savings.
• Maintain a high service level (SLA) by evaluating customer demand and expediting material to meet internal/external customer needs.
• Provide clear, accurate and timely guidance to field teams regarding requisitions, approvals, sourcing options, and system usage.
• Apply sourcing expertise and tools to align requisitions with preferred suppliers, contracts and pricing agreements.
• Serve as a primary support resource for FRS support, responding to urgent inquiries and escalations in a fast-paced environment.
• Own assigned issues and initiatives from intake through resolution, demonstrating strong accountability and follow-through.
• Analyze trends in helpdesk inquiries, requisition errors and sourcing challenges to recommend process improvements.

Benefits

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level