Solutions Manager EUS

Hexion Careers • Worthington, OH

2d

About The Position

The Solutions Manager EUS is responsible for the effective and efficient delivery of Endpoint and Deployment Management, On Site Support and Collaboration Management across the enterprise. This individual will have solid technical infrastructure experience, strong project management acumen, excellent vendor management skills, plus a superior, service-oriented approach to infrastructure operations. Due to the broad impact of deploying and managing endpoints (workstations, servers, and mobile devices) of every business unit around the globe, superior customer service and communication are essential to this position.

Requirements

• Strong technical background across enterpriseinfrastructure services
• Ability to communicate technical topics to non-technical audiences
• Strong organizational, analytical, and multitaskingskills
• Thinks strategically, anticipates future needs, Makesfact-based decisions; embraces innovation andcuriosity
• Practices active listening, clear communication, andcollaboration; Shares openly and works effectivelyacross teams, departments, and cultures
• Works with urgency and prioritization; organized andproactive with customer focus to drive value
• Bachelor’s degree or equivalent related experience
• 7+ years experience
• Strong background in Microsoft 365 applications andendpoint service management
• Experience supporting managed serviceenvironments and leading a team of professionals
• History of leading large-scale migrations andcomplex system lifecycle management

Responsibilities

• Manage and oversee the creation and deployment of system images.
• Develop and maintain software packaging standards.
• Ensure consistency, effectiveness and quality in endpoint delivery services across all user environments.
• Govern and Monitor patching and in-place upgrades
• Ensure process adherence and problem trend analysis for recurring patching/update issues
• Lead scope, enhancements, and project activities related to endpoint updates and lifecycle improvements
• Manage critical path items for upgrade and patch schedule
• Oversee corporate email, cloud collaboration platforms, licensing, and administration
• Understand system architecture and manage service stability, security, and configuration for messaging and collaboration systems(Exchange, Teams, SharePoint, OneDrive, etc.)
• Lead large-scale cloud content migrations, including M&A–driven Office 365 migrations
• Develop and maintain service roadmaps with Service Provider, Security, BRM, and EA for O365–based services
• Provide technical oversight to ensure accurate resolution of O365-related issues
• Manage escalations, testing, upgrades, enhancements, and complex troubleshooting
• Implement permanent solutions for recurring issues and communicate changes to teams
• Lead and coordinate projects requiring cross-functional or on-site collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level