Solutions Engineer

ReFibuy • Raleigh, NC

4h

About The Position

We are seeking a Solutions Engineer to join our growing team in Raleigh, NC. This role sits at the intersection of sales, customer success, and product development, playing a critical part in our pre-sales process and customer onboarding experience.

Requirements

• 3+ years of experience in a Solutions Engineering, Sales Engineering, or Technical Consulting role
• Proven track record supporting B2B software sales, pre-sales, and/or client success, particularly e-commerce SaaS sector
• Strong technical aptitude with ability to quickly learn complex software platforms
• Excellent communication skills with ability to explain technical concepts to both technical and non-technical audiences
• Experience conducting product demonstrations and presentations to diverse stakeholder groups
• Customer-focused mindset with strong problem-solving abilities
• Ability to manage multiple projects and priorities simultaneously

Nice To Haves

• Background working with brands, retailers, or in the e-commerce ecosystem
• Familiarity with data integration, APIs, and common retail technology stacks
• Experience influencing product strategy based on customer insights
• Bachelor’s degree in Computer Science, Engineering, Business, or related field

Responsibilities

• Partner with the sales team throughout the pre-sales cycle to evaluate prospect needs and demonstrate how the Commerce Intelligence Engine solves their business challenges
• Conduct product demonstrations and technical deep-dives for prospective brands and retailers
• Respond to RFPs and technical questionnaires
• Build trusted advisor relationships with technical and business stakeholders at prospect organizations
• Lead technical onboarding for new customers implementing the Commerce Intelligence Engine
• Design and execute implementation plans that ensure successful product adoption
• Provide technical guidance and best practices to customers during the setup and integration phases
• Troubleshoot technical issues and coordinate with internal teams for resolution
• Ensure customers realize value quickly and effectively from our platform
• Serve as the voice of the customer by gathering feedback from prospects and customers
• Collaborate closely with Product leadership to communicate market needs and influence the product roadmap
• Translate customer requirements into actionable product capabilities and feature requests
• Identify patterns in customer feedback to recommend strategic product enhancements
• Contribute to product documentation and internal knowledge bases

Benefits

• Opportunity to shape the growth of an innovative agentic native company
• Collaborative team environment working alongside experienced e-commerce professionals
• Direct impact on product direction and customer success
• Competitive compensation and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level