Solutions Engineer Staff - Claims

USAA • San Antonio, TX

4d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Solutions Engineer - Staff, you will design and support the development of technology solutions to ensure they meet business needs and align with architectural standards. You will utilize your technical leadership and deep understanding of business goals, processes, and solutions architecture to align technology with the organization's mission, brand pillars, and strategic priorities. This role requires familiarity with the PNC Claims Domain, experience with Guidewire Claims Center, and a strong understanding of AWS Cloud's Well-Architected Framework. You will also be responsible for delivering APIs and solutions with idempotent principles, while ensuring a focus on security, resiliency, performance, and operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

Requirements

• Bachelor’s degree in information technology, Computer Science, Business Administration, Information Systems/Management, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 10+ years of software development experience demonstrating depth of technical understanding within multiple discipline(s)/technology(s) to include 3 years demonstrated leadership driving enterprise technology projects or initiatives.
• 8+ years of experience delivering technology solutions in all phases of the software systems and application development lifecycle.
• 5+ years of progressive related architecture design and implementation experience within a large-scale technology environment.
• Deep understanding of IT architecture, best practices, and methodologies in specialized technology focus areas.
• Extensive knowledge of IT related risk management framework and policies.
• Ability to effectively drive innovation to deliver high-quality, scalable, and robust IT Architecture products that are directly linked to enterprise goals and strategies.
• Exceptional communication skills, including executive level communications and experience creating proposals, design summaries and presentations.
• Comprehensive knowledge of both current and emerging technologies that affect business.

Nice To Haves

• Familiarity with PNC Claims Domain.
• Understand Claims business processes and how they translate into solutions and technology strategy.
• Experience with Guidewire Claims Center
• Familiarity with AWS Cloud: Well Architected Framework (AWS)
• Experience delivering APIs and Solutions with idempotent principals.
• Awareness to deliver on security, resiliency, performance, and operational excellence

Responsibilities

• Lead evaluation, design, and analysis of secure large-scale solutions.
• Translate business and technical requirements into an architectural blueprint to achieve business objectives.
• Manage all aspects of delivery of solution design, including capturing of security requirements, identifying risks & opportunities, and alignment to USAA’s technology strategy, Enterprise Architecture standards and Enterprise policies.
• Maintain blueprints, portfolio level designs, and reference architectures of relevant products.
• Maintain thought leadership role in relevant technology, remaining up to date on various architecture patterns, software development methodologies and industry partners.
• Collaborate with enterprise architecture, information security, applications and infrastructure teams to produce optimal designs.
• Provide expert level guidance on design decisions, standards, operational practices and technology trends in your domain of expertise.
• Communicate problems, risks, and challenges to drive discussions across key stakeholders –engineering, operations, developers, and senior leadership.
• Provides consultation and influences the practice of architecture for consistent Enterprise architectural approaches while collaborating alongside senior leadership, engineers, and technologists.
• Establishes and communicates strategies to senior leadership, industry partners and business stakeholders, leveraging technical and business expertise to influence, guide, and craft business strategy and decision-making at the highest interpersonal levels.
• Provides technical mentorship and expertise to drive integration of new technologies and applications into the existing IT infrastructure ensuring they are scalable, secure, and adaptable in the technology focus areas.
• Ensures the quality and performance of specialized technology focus area through reviews, audits, and continuous improvements.
• Responsible for designing the platforms and ecosystems that drive the use of the IT architecture in the specialized technology focus area.
• Matures USAA’s technical brand and industry position in technology by contributing to external technical communities where the specialized technology focus area is relevant.
• Stays current with emerging technology trends and identifying opportunities to leverage enhanced technologies, tools and solutions for the organization in the specialized technology focus areas.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level