Solutions Engineer (Programmatic)

Comcast • New York, NY

1d

About The Position

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary About the team FreeWheel takes an innovative, collaborative, and white-glove approach in providing best-in-class services and forward-looking business solutions for the media industry. This opportunity is at FreeWheel, a Comcast Company, and will be focused on the Advertiser Suite, that encompasses our Buyer Cloud and Curation Hub technologies. About the role Reporting to the Manager, Client Solutions, you are the primary point of contact for your clients, working closely with Sales to provide solutions for Advertiser Suite’s newest customers, consulting on their initial pre-sale's engagement, implementation, initial scaling and subsequent steady-state handoff to Account teams. This role requires engaging with both enterprise clients and nimble start-ups, from Agencies to Media/ Tech providers, to ensure technical product needs are met, issues are resolved with expedience, and complex questions are answered about our Advertiser Suite offerings prior to and during their implementation. You will be goaled with ensuring clients move through their onboarding phase and become full-term customers who spend at scale on our platform. You will also be responsible for re-engaging existing customers looking to implement new complex features and need specialized technical expertise. You will work as part of a global team that can be deployed on global, regional and/or local opportunities as required.

Requirements

• 2-5 years of work experience in a technical customer facing or support role in AdTech
• Good understanding of real time bidding and programmatic advertising, especially in relation to the goals and mechanics of demand side media/ tech companies, agencies and advertisers
• Client-centric, exceptional communicator with technical and business minded stakeholders
• Hands on with our software, configuring functionality and manipulating data to meet client needs
• Excellent analytical and troubleshooting skills
• Self-motivated and comfortable being autonomous with the ability to think critically on the fly
• Technical acumen in troubleshooting, SQL and APIs, with basic knowledge of HTML and Javascript preferred

Nice To Haves

• Experience working for or with agencies is preferred

Responsibilities

• Deeply understand customers' technical requirements and craft elegant technical solutions
• Partner with Sales on pre-sales engagements, elicit customer technical and business KPIs, and define the success criteria of an engagement prior to contract signature
• Develop custom onboarding plans to scale customer adoption & spend through the platform
• Scope, configure, test, and deliver our Buyer Cloud and Curation Hub software solutions, requiring a degree of technical competency and understanding, leveraging skills such as SQL, data analytics and API management
• Build trusted relationships with customer stakeholders, particularly in Programmatic Ad Ops, engineering, data science, and product roles
• Act as a technical subject matter expert (SME) on the Advertiser Suite for clients and internals
• Provide ongoing feedback to product and engineering to drive roadmap initiatives
• Go deep to troubleshoot customer issues and manage more complex issues that may require product and engineering resources through to resolution
• Develop and maintain documentation outlining our best practices and procedures
• Provide optimization and best practices recommendations to encourage client engagement and platform adoption

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level