Solutions Engineer (Post Sales) - US Remote (West Coast)
About The Position
As a Post-Sales Solutions Engineer at RudderStack, you will bridge the gap between technical product capabilities and customer success. You will work closely with the Customer Success, Product, and Engineering teams to remove technical barriers, guide customers in building and scaling their data pipelines, and drive adoption of advanced use cases. You will act as a trusted advisor to customers, helping them architect solutions that leverage RudderStack effectively. This role is ideal for a technically skilled individual who enjoys working closely with customers and translating business needs into scalable data solutions.
Requirements
- 3 - 5 years of experience in solutions engineering, customer success engineering, or similar technical customer-facing roles.
- Solid understanding of data pipelines, ETL/rELT processes, APIs, and modern data warehouses (e.g. Snowflake, BigQuery, Redshift).
- Proficiency in SQL and familiarity with at least one scripting language (Python or JavaScript preferred).
- Strong problem-solving and troubleshooting skills, with the ability to explain complex concepts clearly to varied audiences.
- Excellent communication and collaboration skills; comfortable working with both technical and business stakeholders.
- Self-motivated, adaptable, and eager to learn in a fast-paced, remote-first environment.
Responsibilities
- Partner with customers post-implementation to ensure smooth onboarding, adoption, and success with RudderStack’s platform.
- Act as a Data Consultant by leading technical discussions and solution design sessions to align customer data architecture with business goals.
- Troubleshoot and resolve complex integration or data pipeline issues in collaboration with Product and Engineering.
- Provide best-practice guidance on data collection, transformation, and routing across warehouses and destinations.
- Create technical documentation, playbooks, and training materials to accelerate customer enablement.
- Act as a customer advocate by sharing feedback and feature requests with internal teams.
- Measure and improve key outcomes such as time to value, feature adoption, and customer satisfaction.
Benefits
- stock options
- a comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
