Solutions Engineer II

ShipBob, Inc.

6h • Remote

About The Position

As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI
Travel requirements: may be required to travel up to 50%, depending on time of year.
Role Description:
The Solutions Engineer II (B2B) will play a critical role supporting B2B/Dropshipping expansion-opportunities for existing merchants. Acting as a trusted advisor, you’ll gaps between merchants’ needs, retailers’ requirements, technical setups, and operational feasibility. You will partner with Success, Implementation, Operations, Product, and other teams to ensure opportunities are properly vetted, scoped, clearly & accurately documented, and prepared for successful implementation. This role reports to the Implementation Team Lead or another aligned functional leader, depending on organizational placement.

Requirements

• 5-7 years of experience in solutioning-forward roles, such as Solutions Engineering, Solutions Architecture, or similar customer-facing technical roles.
• Familiarity with compliance-centric Retail requirements (routing, labeling, SLAs) and EDI/API integrations that facilitate compliant fulfillment.
• Ability to assess and articulate technical & operational feasibility and/or constraints.
• Comfort working with EDI standards, APIs, data-mapping, and general concepts of integrated systems.
• Ability to tie technical & operational decisions to business outcomes for merchants.
• Demonstrated ability to influence a diverse range of stakeholders and push progress across complex projects without direct authority.
• Effectively simplifying complex requirements and writing clear Merchant Success Plans.
• Experience developing effective, repeatable frameworks that result in both efficiency and quality.

Responsibilities

• Architect B2B Merchant Success
• Engage directly with merchants to understand requirements for their B2B/Dropshipping expansion-opportunities: retailers’ expectations, timelines, volumes, technical needs, etc.
• Translate all of the above—in combination with merchants’ overall goals—into clear, actionable solutions/approaches that balance feasibility, complexity, and value.
• Own Technical & Operational Discovery
• Evaluate retailer-specific technical & operational requirements: EDI-related, routing, labeling, etc.) to confirm what can be supported.
• Conduct feasibility-checks across tech-stacks and operational workflows/capabilities to confirm the extent to which ShipBob can support.
• Identify risks, gaps, and mission-critical changes early in the opportunity-lifecycle.
• Deliver Expansion Excellence
• Scope and document opportunities (via use of Retail Summaries, Merchant Success Plans, and internal briefs) to ensure alignment on responsibilities and expectations.
• Support internal approvals, opportunity-creation, and Prepaid billing recommendations.
• Provide sales-adjacent support where needed, ensuring clarity amongst all internal & external stakeholders.
• Drive Strategic Rollouts
• Prepare opportunities for handoff by producing clear documentation and ensuring all mission-critical steps are complete for Implementation readiness.
• Partner closely with Implementation teams to maintain continuity through go-lives and ensure solutions land as designed.
• Lead Cross-Functional Solutioning
• Collaborate with Success, Implementation, Operations, Product, and other teams to develop practical, achievable solutions and ensure cross-functional alignment.
• Serve as the centralized point of contact for B2B- or Dropshipping-focused scoping/solutioning.
• Champion Process & Product Evolution
• Recommend improvements to B2B-centric processes, playbooks, etc. so as to optimize merchants’ experiences.
• Help strengthen standardization across B2B/Dropshipping offerings by sharing insights across teams.
• Additional duties and responsibilities, as necessary.

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed