Solutions Delivery Manager

Berkley • Urbandale, IA

7h

About The Position

The Solutions Delivery Manager serves as a strategic liaison between Technology and WRB Insurance Business Units. This role is responsible for understanding business strategies, operational needs, and regulatory requirements, and translating them into technology-enabled solutions that deliver measurable business value. The Solutions Delivery Manager partners closely with business leaders, technology delivery teams, architecture, security, and vendors to ensure technology initiatives are well-defined, prioritized, funded, and executed in alignment with enterprise standards and roadmaps. The role balances relationship management, strategic planning, demand management, and project management across multiple insurance functions and business units.

Requirements

• 8+ years of experience in technology-business partnership, IT relationship management, product management, project management, or consulting , preferably within insurance or financial services.
• Strong understanding of insurance operations (e.g., policy administration, claims, underwriting, or billing).
• Proven ability to translate business needs into technology initiatives and measurable outcomes.
• Experience working in complex, regulated, and matrixed organizations.
• Excellent communication, negotiation, and stakeholder management skills.
• Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline.
• Equivalent experience and/or alternative qualifications will be considered.

Nice To Haves

• Experience supporting large-scale transformation initiatives (digital, core system modernization, data, automation).
• Familiarity with Agile, Product, or hybrid delivery models.
• Experience with vendor management and third-party solution evaluation.
• Knowledge of enterprise architecture concepts, data platforms, and cybersecurity considerations in insurance.
• MBA or relevant certifications (e.g., PMP, SAFe, ITIL, Product Management).

Responsibilities

• Business Partnership & Stakeholder Engagement Act as the single point of contact for assigned insurance operating units for all technology-related initiatives and needs.
• Build trusted relationships with senior business leaders (e.g., Operations, Underwriting, Claims, Actuarial, Finance, Compliance).
• Proactively understand business strategies, operational pain points, regulatory drivers, and market trends impacting insurance operations.
• Facilitate ongoing communication between business and technology teams to ensure transparency, alignment, and shared accountability.
• Demand & Portfolio Management Facilitate intake, assessment, and prioritization of business technology demands in alignment with enterprise strategy, capacity, and funding models.
• Partner with Product, Architecture, and Delivery teams to shape initiatives into well-defined business cases, roadmaps, and delivery plans.
• Ensure initiatives are aligned with enterprise architecture, cybersecurity, data, and compliance standards by facilitating all necessary approval processes.
• Support annual and multi-year planning, budgeting, and investment prioritization processes.
• Delivery Oversight & Value Realization Partner with delivery teams to monitor progress, manage risks, and resolve issues impacting business outcomes.
• Ensure business readiness activities (change management, training, communications) are planned and executed.
• Support the tracking and reporting on benefits realization , KPIs, and value delivered against approved business cases.
• Drive continuous improvement based on feedback, metrics, and post-implementation reviews.
• Governance & Risk Management Ensure initiatives comply with regulatory, audit, data privacy, and security requirements common to insurance environments.
• Participate in governance forums, steering committees, and portfolio reviews as the business-facing technology representative.
• Identify and escalate risks, dependencies, and trade-offs impacting delivery or business value.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees