Solution Delivery, Data Solutions

Verily • Boston, MA

1d • $124,000 - $177,000

About The Position

Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes. As a Solution Delivery Manager, you are responsible for leading and managing the delivery of services and projects to customers, ensuring they are completed on time and to the required quality standards while building strong customer relationships. You will act as a key point of contact for customers, managing relationships and expectations, and driving the overall success of the customer engagement.

Requirements

• Bachelor's degree in business, healthcare, or a related field.
• 5+ years of experience managing customer delivery for large enterprise engagements, with a deep understanding of the healthcare provider market.
• Demonstrated success in delivering complex technology programs.
• Experience building and maintaining strong customer relationships, both internally and externally.
• Excellent communication, presentation, and analytical skills, with a consultative and collaborative approach.
• Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.

Nice To Haves

• Experience within public health, PaaS or SaaS project delivery , or healthcare/research data related fields.
• Experience with complex service offerings, specifically with processes involving multiple stakeholders and technologies.
• A proactive and adaptable mindset, with the ability to take initiative and thrive in a dynamic, fast-paced environment.
• An entrepreneurial mindset and a desire to collaborate, learn, and grow.
• Proficiency with Google productivity applications like Gmail, Calendar, Sheets, and Docs.

Responsibilities

• Client Relationship and Contract Management: Manages the client relationship post-contract, ensuring quality service delivery, adherence to contractual agreements (including scope change management), and a comprehensive understanding of implemented solutions.
• Program Leadership and Execution: Leads and provides strategic direction to cross-functional teams in the planning and execution of program goals.
• Financial and Resource Management: Manages contract budgets, ensuring adherence to financial constraints, project timelines, and providing input on resource allocation to optimize efficiency and revenue generation.
• Regulatory and Ethical Compliance: Ensures all program activities strictly adhere to relevant regulatory requirements, industry standards, and ethical guidelines.
• Strategic Collaboration: Collaborates with sales and business development teams on scoping activities for prospective engagements and establishes communication channels to relay potential new customer opportunities/leads while also providing strategic input to product teams for program optimization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees