Solutions Consultant

Shipwell • Austin, TX

4d • Remote

About The Position

As the Solutions Consultant you will play a pivotal role in differentiating Shipwell during a critical time in the customer journey. As the Implementation Consultant, you will work with a team of Implementation Consultants, Solutions Engineers, Sales and Customer Support team members. You will be crucial to the success of the customer experience.

Requirements

• Bachelor’s degree in Business, Supply Chain, Information Systems, or related field (or equivalent experience).
• Proven experience in software implementation, consulting, or business analysis.
• Deep understanding of systems and operations with B2B products.
• A data-driven approach to building, tracking, and optimizing performance metrics.
• Strong analytical, organizational, and problem-solving skills.
• Self-motivated, detail-attentive, and action-driven, with the ability to take initiative, execute, and follow-through.
• Highly effective communicator with strong interpersonal skills; able to build trust and work well with diverse teams inside and outside the company.
• Eager for a very hands-on role in a dynamic environment.
• High integrity and enthusiasm for contributing to a company’s long-term success.
• Courage to challenge the status quo when logic and reason require it.

Nice To Haves

• Familiarity with SaaS platforms, enterprise software, or logistics/transportation systems preferred.

Responsibilities

• Client Onboarding Serve as the primary point of contact for clients during the implementation phase.
• Build strong, professional relationships with client stakeholders at various levels.
• Understand client business needs and objectives to tailor the implementation approach.
• Guide clients through onboarding activities, ensuring a smooth and positive experience.
• Technical Implementation ERP Integration experience to configure the TMS to meet client - specific requirements.
• Ability to process map integration designs and showcase to customer Collaborate with internal technical teams (e.g., Engineering, Product) to resolve integration and technical challenges.
• Provide technical guidance and support to clients throughout the implementation lifecycle.
• Test and validate configured solutions to ensure alignment with client requirements.
• Process Improvement Identify areas for improvement in the implementation process and contribute to developing best practices.
• Document workflows, configuration steps, and implementation processes for internal and client-facing use.
• Support the creation of internal tools, templates, and resources to enhance implementation efficiency.
• Cross-Functional Collaboration Work closely with Sales, Customer Success, Product, and Engineering teams to deliver a seamless client experience.
• Share feedback and insights with Product teams based on client implementation outcomes.
• Ensure a smooth transition of clients to the Customer Success team after implementation.

Benefits

• Enjoy working remotely with the added perk of a home office reimbursement
• Unlimited Paid Time Off (PTO)
• A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&D coverage, and flexible/health savings accounts
• 401K program where Shipwell matches up to 4%
• Employee Stock Options
• A yearly learning and development budget
• Subsidized internet, cell phone, fitness, and educational reimbursements
• Virtual team-building events where fun and connection take center stage
• Join a vibrant, inclusive workplace shaped by friendly, talented individuals
• Receive a technology package, including a MacBook Pro
• Employee Recognition Program to celebrate and incentivize hard work and success!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level