Solutions Consultant
About The Position
We're seeking a Solutions Consultant to join our growing team and support the pre-sales process across our three healthcare SaaS business units: Surgimate, ImplantBase, and openDoctor. This role is pivotal in helping device manufacturers and their distributors bridge the gap between physical hardware and digital workflow optimization. Supporting our three specialized business units, you will focus on how our platform integrates into the device lifecycle, from surgical scheduling to field inventory management. This is an ideal opportunity for an early-career professional to build a career at the intersection of MedTech and supply chain logistics. In this role, you will work closely with our Sales Director, Sales, Implementations, Product, and Integrations team to assist in product demonstrations, customer discovery, and solution design. You bring strong curiosity, a willingness to learn, and a natural ability to communicate technical concepts to diverse audiences.
Requirements
- 0–2 years of experience in a Sales Engineering, Implementation, or Customer Success role within a SaaS environment, OR equivalent experience in Medical Device Field Operations, Clinical Support, or MedTech Logistics.
- Basic technical aptitude; comfortable learning SaaS platforms, integrations, and data concepts
- Strong communication and presentation skills with the ability to engage both technical and non-technical audiences
- Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
- Collaborative and curious team player with a customer-first mindset
Nice To Haves
- Domain expertise in medical device logistics, supply chain management, or OEM field inventory.
- Exposure to MedTech, healthcare SaaS or clinical IT solutions
- Familiarity with EMR/EHR systems (e.g., Epic, Cerner, Athenahealth) or healthcare data standards such as HL7/FHIR
- Experience supporting or shadowing sales demos, customer discovery calls, or implementation projects
- Proficiency with Salesforce or similar CRM tools is a plus
- Experience contributing to documentation, training materials, or pre-sales assets
Responsibilities
- Assist in Business/Workflow Process Assessments (BPAs) with prospective clients to map current-state OEM workflows, identifying friction points in field inventory, kitting, and surgical consumption-to-cash cycle.
- Support the development of tailored solution presentations and product demos for supply chain, operational, and IT stakeholders
- Help translate customer requirements into documented solution configurations with oversight from senior engineers
- Partner with Account Executives and the Director of Sales to provide technical support throughout the sales cycle
- Assist with technical handoffs from Sales to Implementation, ensuring accurate and complete documentation
- Support Implementation Managers during configuration, testing, and go-live activities as needed
- Develop working knowledge of the platform's integration capabilities, data flows, and system configurations
- In collaboration with our Product Team, architect complex integration diagrams between our platform and the customer’s ERP ecosystem (SAP, Oracle, Microsoft Dynamics), ensuring seamless data flow.
- Learn and assist with EMR/EHR integration options, API workflows, and custom configurations under supervision
- Contribute to internal documentation, knowledge bases, and pre-sales enablement materials
- Participate in cross-functional meetings with Product, Customer Success, and Marketing to build institutional knowledge
- Relay customer feedback and market observations to senior team members and leadership
- Assist with the development of technical content and enablement resources as needed
- Other duties as assigned by management
Benefits
- Competitive salary plus commissions/bonus, 401(k) with company match up to 4%
- Medical, dental & vision plans for the employee through Cigna. Plus, employee covered plans available for dependents.
- Long Term Disability and Life Insurance
- Monthly Home Internet & Wellness allowances
- 10 Holidays + 2 Holiday Eves
- 18 days PTO, 18 days Sick Leave
- Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
