Solutions Consultant II - Continuous Improvement

Deposco • Alpharetta, GA

8d • Hybrid

About The Position

Position Duties: - Lead design of all new projects and change requests - Manage and utilize ticketing software - Point of escalation - Own tickets and empower customers with solutions, advice, and/or resolutions - Configuration, testing, and issue resolution - Provide phone support - Become a product expert - Find ways to correctly and accurately capture customer feedback to help shape and influence the product roadmap - Foster client product knowledge - Project management: (1) All tasks for a project are executed within budget, scope, and timeline expectations (2) Work with and coach Associate consultants on how to own and serve successful clients - Work with product team on client enhancements and roadmap adoption - Occasional weekend on call due to peak session or team availability constraints - Work with and coach Associate consultants on how to own and serve successful clients

Requirements

• Bachelor’s degree in Industrial Engineering or related
• 48 months of experience as a software developer
• 4 years of experience in software support or implementation
• Troubleshooting and developing SQL queries and experience in XML and JSON file formats
• Experience in XML and JSON file formats

Responsibilities

• Lead design of all new projects and change requests
• Manage and utilize ticketing software
• Point of escalation
• Own tickets and empower customers with solutions, advice, and/or resolutions
• Configuration, testing, and issue resolution
• Provide phone support
• Become a product expert
• Find ways to correctly and accurately capture customer feedback to help shape and influence the product roadmap
• Foster client product knowledge
• Project management: (1) All tasks for a project are executed within budget, scope, and timeline expectations (2) Work with and coach Associate consultants on how to own and serve successful clients
• Work with product team on client enhancements and roadmap adoption
• Occasional weekend on call due to peak session or team availability constraints
• Work with and coach Associate consultants on how to own and serve successful clients

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees