Solutions Architect, Mobile

PrePass • Phoenix, AZ

7h • Hybrid

About The Position

We’re hiring a Solutions Architect, Mobile to own post‑sale technical enablement for our Mobile application. This role sits at the intersection of customer onboarding, pilot execution, and long‑term adoption. Unlike a pre‑sales Solutions Architect, this role is not focused on deal support or solution design for selling, it is focused on making customers successful after the sale.
This individual will lead Mobile pilots and new customer onboardings end‑to-end: setting up the Mobile app, guiding customers to value, troubleshooting issues, coordinating fixes with internal teams, and ensuring a clean transition to business‑as‑usual once success criteria are met. You will also be responsible for building and/or maintaining the playbooks, documentation, decks, value narratives, and metrics that scale Mobile enablement across customers.
This is a highly cross‑functional, customer‑facing role that requires strong technical aptitude, operational rigor, and a passion for driving adoption and measurable outcomes. This is a hybrid position based out of our [Phoenix, AZ] office.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in post sale enablement, implementation, solutions engineering, or technical customer success.
• Hands on experience supporting or deploying mobile or software applications.
• Strong troubleshooting skills and comfort working through technical issues with customers.
• Ability to manage multiple pilots or onboardings simultaneously with strong attention to detail.
• Excellent communication skills with the ability to explain technical concepts to non technical audiences.

Nice To Haves

• Familiarity with project management tools such as Smartsheets.
• Experience using Power BI or other business intelligence tools.
• Experience running pilots, proof‑of‑value, or phased rollouts for SaaS or mobile products.
• Familiarity with defining and tracking adoption, activation, and value metrics.
• Experience building enablement assets such as playbooks, onboarding guides, or customer‑facing documentation.
• Background partnering closely with Product, Engineering, Support, or Operations teams.

Responsibilities

• Lead Mobile pilots and new customer onboardings from kickoff through exit to steady state.
• Configure and set up the Mobile application for customers, ensuring readiness for pilot or launch.
• Define pilot scope, milestones, success criteria, and timelines in partnership with customers and internal stakeholders.
• Drive time to first value by guiding customers through activation and early use cases.
• Serve as the primary technical and enablement point of contact during pilots and early lifecycle onboarding.
• Deliver customer walkthroughs, enablement sessions, and hands‑on guidance to ensure confident Mobile usage.
• Track and report on adoption, activation, and value metrics throughout the pilot and onboarding phases.
• Proactively identify risks to adoption and intervene with targeted enablement or issue resolution.
• Troubleshoot Mobile app issues, bugs, and configuration challenges encountered during pilots and onboarding.
• Coordinate with Product, Engineering, Support, and Operations to drive fixes and workarounds.
• Track issues to resolution and keep customers informed on progress and outcomes.
• Articulate and demonstrate customer value throughout the pilot or onboarding lifecycle.
• Validate that success criteria are met prior to exiting pilot or onboarding.
• Execute a structured handoff to Customer Success Managers and Support/Ops teams once customers transition to business‑as‑usual.
• Build, maintain, and continuously improve Mobile playbooks, onboarding guides, pilot frameworks, and troubleshooting documentation.
• Create and maintain enablement decks, value narratives, and standard success metrics for Mobile pilots and onboarding.
• Partner cross‑functionally to ensure enablement assets stay current as the Mobile product evolves.

Benefits

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• Paid parental leave.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include, but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives.
• Company-wide bonus and commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level