Solution Executive, Credentialing

HEALTHSTREAM INC • Nashville, TN

7h • Onsite

About The Position

HealthStream, located in Nashville, TN, is a leading provider of software that simplifies payer credentialing and network management for US health plans. We serve 1,000+ clients with thousands of software users that represent 300,000+ healthcare providers (physicians, allied health professionals, and physician extenders) in various healthcare, dental, chiropractic, and revenue cycle management (RCM) organizations across North America – with a growing focus on health plans as a target market. You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training. The Solution Executive, Credentialing will be responsible for selling payer credentialing and network management software solutions, and possibly additional HealthStream solutions, to health plan prospects with a specific focus on our existing hospital customer base with owned/operated health plans within their system. The Solution Executive, Credentialing responds to inquiries from prospects, presents and demonstrates solutions, delivers proposals and pricing, and shares advice and best practices to ensure successful implementation of HealthStream Credentialing solutions. The Solution Executive, Credentialing seeks to align solutions with prospects’ objectives, build relationships and credibility with key stakeholders, and meet or exceed an assigned sales quota. This individual will have responsibility for the sales process for assigned solutions, including prospecting, lead follow-up, qualifying, positioning, demonstrations, presentations, objection handling, and contract negotiations through sale closure.

Requirements

• Bachelor’s degree in related area or equivalent combination of education and experience
• Excellent communication skills and the ability to quickly develop relationships (internally and externally)
• Team player with customer service orientation and positive attitude
• High level of integrity and professionalism
• Minimum 3 years sales experience, preferably within the healthcare industry (preferred)
• Minimum 2 years healthcare software sales with track record of quota achievement (preferred)
• Demonstrated history selling enterprise software solutions to senior level decision makers
• Successful track record closing business remotely using technology
• Experience working trade shows and conferences
• Understanding of credentialing / network management process is a plus
• Enthusiasm, initiative and ability to operate independently with limited oversight
• Focus on exceeding expectations
• Ability to travel up to 15 – 20%
• Solid computer skills, including proficiency in Microsoft Windows and Office (Outlook, Word, Excel)
• Familiarity with use of CRM tools (Salesforce)
• Excellent written and verbal communication
• Exceptional presentation skills with experience presenting to audiences of up to 20 individuals
• Solid computer skills, including proficiency in Microsoft Windows and Office (Outlook, Word, Excel)
• Familiarity with use of CRM tools (Salesforce)
• Excellent written and verbal communication
• Exceptional presentation skills with experience presenting to audiences of up to 20 individuals
• Ability to solve practical problems and deal with variables where limited standardization exists
• Ability to interpret a variety of instructions furnished in a variety of forms
• Ability to present and demonstrate solutions in a way that is compelling & easy to understand
• Ability to succeed in a team selling environment
• Ability to support and model HealthStream’s vision and values
• Ability to communicate well with all levels of personnel
• Ability to see to utilize computer and monitor
• Ability to sit at a computer
• Manual dexterity to manipulate keyboards and phones
• Ability to speak in a clear and moderated voice
• Standing, walking, lifting small objects (under 20 pounds) occasionally
• Outcomes Focused - Being accountable for one’s actions and work outputs as well as those of one’s team and taking responsibility for resulting consequences.
• Communication & Positive Presence - Demonstrating a professional demeanor, generating confidence, and expressing thoughts, expectations, ideas, and intent effectively and appropriately.
• Building Relationships - Building respect among team members and with others in the organization; cooperating and working effectively with others in the pursuit of common goals.
• Critical Thinking - Using sound judgment and fact-based analysis to make decisions and develop solutions that meet organizational goals/objectives, while considering the implications to one’s domain.
• Implementing Change - Effectively executing and monitoring the effects of organizational change within one’s domain; encouraging others to embrace change.
• Continuous Improvement - Keeping an open mind; suggesting new ideas or ways of doing things in order to streamline processes, address inefficiencies, and increase client/customer satisfaction.
• Developing Others - Providing advice, training, and feedback to employees for the purpose of developing potential and enhancing performance.
• Managing Projects & Resources - Utilizing a structured approach to effectively track projects. Optimizing resources to meet project goals on time.
• Work Ethic - Setting high standards for one’s own work and the work of team members; persevering toward objectives and achieving quantifiable results.
• Delegating & Motivating Others - Empowering others to take on new challenges and solve problems, while providing sufficient resources to support their efforts.
• Industry & Market Knowledge - Synthesizing in-depth knowledge of one’s own industry and its major competitors in order to maximize results.

Nice To Haves

• Minimum 3 years sales experience, preferably within the healthcare industry (preferred)
• Minimum 2 years healthcare software sales with track record of quota achievement (preferred)
• Understanding of credentialing / network management process is a plus

Responsibilities

• Selling payer credentialing and network management software solutions, and possibly additional HealthStream solutions, to health plan prospects with a specific focus on our existing hospital customer base with owned/operated health plans within their system.
• Responding to inquiries from prospects, presents and demonstrates solutions, delivers proposals and pricing, and shares advice and best practices to ensure successful implementation of HealthStream Credentialing solutions.
• Aligning solutions with prospects’ objectives, build relationships and credibility with key stakeholders, and meet or exceed an assigned sales quota.
• Responsibility for the sales process for assigned solutions, including prospecting, lead follow-up, qualifying, positioning, demonstrations, presentations, objection handling, and contract negotiations through sale closure.
• Adhering to all HealthStream security policies, procedures, and assigned training.

Benefits

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees