Solution Engineer

Infobip • Jersey City, NJ

1d • $100,000 - $130,000

About The Position

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology—we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together! What this role is all about Our Solutions Engineer is a mediator between Infobip and customer deployers/development technical teams, providing accurate technical solutions and expertise. The role takes part in activities for Infobip’s customers, product proposals, deployments, connectivity & integrations, implementations, solution design, and delivery. In order to deliver the desired business results, you will collaborate with the regional teams and serve as a project manager or assist the more experienced project leads. You’ll have the opportunity to learn about Infobip’s products and solutions as well as our company’s business processes. With your project management experience, you successfully perform project-related tasks and consult with Product Development teams, Solutions Engineers, our Solution Architect, and Solution Managers on assigned projects.

Requirements

• Minimum 2 to 4 years of strong, related experience that has developed your expertise in pre-sales, tech sales, system integrations, or similar roles.
• Experience in a technical role in the Telecommunications industry, CPaaS/SaaS space.
• Excellent communication skills (both written and verbal) to clients, partners, and colleagues.
• You have the ability to challenge the status quo.
• You have an Engineering background and passion for IT and technology.
• You can create, test, and validate APIs to ensure stable, scalable, and high‑quality integrations.
• Proactive and creative approach to attend to clients’ needs (even if sometimes they’re not aware of those needs).
• Able to present products and ideas with ease, confidence, and persistence.
• Project management experience is a must.
• Thrives in a fast-paced and dynamic environment.

Nice To Haves

• Experience with Voice products is highly valued.

Responsibilities

• Help customers and/or partners understand the value of Infobip solutions and services
• Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
• Design new and innovative solutions to meet customers’ business needs
• Collect the technical requirements and design technical solutions and service integration plans
• Handle technical and security questionnaires
• Conduct captivating demos and POCs
• Conduct scoping exercises and provide service quote estimation
• Implement solutions for new and existing customers
• Deliver comprehensive and precise technical documentation
• Configure/customize Infobip solutions to meet customer’s business requirements
• Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
• Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
• Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products
• Contribute to internal initiatives and focus on continuous development
• Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice)
• Have an overview of market feature requirements and provide feedback to steer the development of products’ features
• Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades

Benefits

• Medical, Dental, and Vision insurance
• Basic life insurance
• 401(k) plan participation with company match
• Short-term and long-term disability insurance
• Wellness plan of up to $500/year pro-rated based on hire date
• PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
• Additional leave time for marriage, relocation, bereavement, and other major life events
• Twelve (12) weeks of paid parental leave
• Participation in employee share ownership plan (ESOP)
• Fourteen (14) paid holidays annually
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed