Solution Engineer

DealerBuilt • Houston, TX

4d • Remote

About The Position

At DealerBuilt, we empower people to achieve their unique ambitions. DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic, iService, and Vistadash. Our portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and Marketing Analytics. We pride ourselves on the fact that our innovative SaaS solutions are built by dealers for dealers. Our solutions are used in some of the largest volume stores and groups in the nation. We understand that every dealership is unique, and that is why our platform is tailored to adapt to those specific needs and ambitions regardless of the dealership size. Our innovative technology is designed to elevate the dealership experience, offering unparalleled flexibility, efficiency, and control in managing operations. Join us and Make Way For YOUR WAY! WHY WE’RE LOOKING: A Solution Engineer will retain revenue, drive customer engagement and utilization, and grow revenue. This individual will be representing industry leading, proven, and award-winning automotive software solutions from Lightyear, Oplogic, and iService . This portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and more.

Requirements

• 5+ years of automotive software experience, representing a similar portfolio with proven results
• DMS knowledge is key; familiarity with dealership management systems and their workflows is essential for success in this role
• Must be able to work across multiple disciplines from Performance, Onboarding, Support, and Sales in support of our business goals
• Must be able to establish and maintain a strong business relationship with customer stakeholders and decision makers
• A solid understanding of a customer’s key business drivers
• Project management style focus to ensure customers achieve their desired business results
• A powerful desire to solve challenges and win
• Excellent communication (verbal and written) and internal tools (SFDC, ZenDesk, Teams, Excel, etc.) skills
• Remote, field based role with approximately 50%+ of your time in the field working onsite with clients
• Bachelor’s Degree or equivalent in career experience

Responsibilities

• Support Performance, Onboarding, Support, and Sales to achieve our business goals
• Performance resource to answer questions, resolve customer concerns, configure solutions to meet customer needs, and to train customers to utilize the solution effectively
• Implementation resource to onboard solutions that meet customer needs and to educate customers on the proper usage of solutions
• Support resource to review support tickets/calls, diagnosis issues, and resolve with a project manager style focus and ownership
• Sales resource to deliver targeted and impactful demonstrations. Uncover opportunities and submit leads to Sales while performing Performance, Onboarding and Support functions
• Establish and maintain subject matter expert status for at least one dealership area (Variable Operations, General Operations including Accounting, or Fixed Operations)
• Stay current with industry trends to leverage and support our business goals
• Acquire competitive solution knowledge to enhance and increase our unique benefits
• Assist in internal solution, industry, and competitive intelligence training
• Assist in product feedback and enhancement requests

Benefits

• Competitive Compensation: This position offers a base salary and bonus. Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization
• Comprehensive Health Coverage: Access to top-tier medical, dental, and vision insurance ensuring you and your loved ones are well taken care of
• Financial Wellness: Benefit from a Health Savings Account (HSA) and Flexible Spending Accounts (FSA/DCFSA) to empower your financial planning and health-related expenses
• Peace of Mind with Insurance Plans: Our commitment to your security includes Accident, Hospital, and Cancer Supplemental Insurance, as well as Disability Insurance, ensuring you have the support you need during challenging times
• Life and AD&D Insurance: Protect your loved ones with our comprehensive life and accidental death & dismemberment insurance coverage
• 401(k): Secure your financial future with our 401(k)-plan featuring no wait time and a company match
• Employee Assistance Program (EAP): Your mental and emotional well-being is paramount. Access confidential counseling, support, and resources through our EAP
• Work/Life Balance: We believe in working hard for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Enjoy Unlimited Paid Time Off along with remote flexibility
• Employee Referral Program: Our Referral Program incentivizes you to bring talented individuals into our growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees