Solution Engineer

Tavus • San Francisco, CA

19d

About The Position

About Us Tavus is a research lab pioneering human computing. We're building AI Humans: a new interface that closes the gap between people and machines, free from the friction of today's systems. Our real-time human simulation models let machines see, hear, respond, and even look real—enabling meaningful, face-to-face conversations. AI Humans combine the emotional intelligence of humans with the reach and reliability of machines, making them capable, trusted agents available 24/7, in every language, on our terms. Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants that can give every patient the attention they need. With Tavus, individuals, enterprises, and developers can all build AI Humans to connect, understand, and act with empathy at scale. We're a Series A company backed by world-class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners . Be part of shaping a future where humans and machines truly understand each other. The Role We're looking for a Support Engineer who moves fast, works efficiently, and is obsessed with building solution and unblocking customers. This isn't your typical support role—your job isn't just to answer tickets but to unblock builders. You'll work with both self-serve developers and enterprise customers to help them seamlessly integrate and scale with our AI-powered APIs. With this, you'll need to balance speed of resolution with quality of response, as we need to set our users up for success. As cheesy as it sounds, you're debugging the future- Tavus powers the top startups and largest enterprises, and you'll be working with them at every step. You should have a strong engineering background, a customer-first mindset, and an ability to balance speed with precision. While working with customers to unlock their use cases is the primary responsibility of this role, we're also looking for someone with an interest in developer relations- someone who wants to help foster a developer community at Tavus! Our goal with this role isn't just resolution, but crafting a fantastic developer journey, which could include creating technical resources and content like sample code, and much more You'll be the bridge between customers and our engineering team, ensuring that issues don't just get solved but get prevented. If you thrive on diving into technical challenges, love seeing customers ship faster, and want to play a hands-on role in shaping the developer experience at an AI startup, we'd love to chat.

Requirements

• Strong dev experience or the scrappiness to trick us into thinking you have strong dev experience - You can build, deploy, and debug an end-to-end application. Likely you love v0
• You're great at handling multiple clients, projects, and issues at once without letting anything slip through the cracks.
• A “customer-obsessed” mindset - You care deeply about the developer experience and take pride in solving problems fast.
• Ability to translate highly technical issues into simple, clear explanations.
• A scrappy, solution-driven approach - If something's broken, you don't just report it, you fix it (or figure out how to).
• Comfortable working in JavaScript/TypeScript, Python, or similar - Comfortable with APIs, webhooks, and debugging complex technical integrations.

Nice To Haves

• Experience working with AI/ML models or video processing APIs.

Responsibilities

• Be the unblocker, not just the responder - Don't just answer tickets—eliminate roadblocks. Your goal is to keep developers moving fast and friction-free.
• Diagnose and solve fast - Debug API requests, troubleshoot production issues, and provide clear, actionable solutions for customers.
• Think like the customer - Spot patterns in issues, improve docs, and work with engineering to fix problems at the root (or, just do it yourself)
• Build developer resources, like sample code, etc
• Optimize for zero - Aim for near-zero time to resolution. Every inefficiency is an opportunity to build a faster path forward.
• Empower developers - Guide self-serve users and enterprise teams to get the most out of Tavus, from first API call to full-scale deployment. We need to teach them how to use Tavus best, both through creating resources and working 1-1
• Scale yourself - Automate, document, and streamline processes so future users never hit the same roadblocks twice.
• Own technical enablement - Help self-serve developers and enterprise teams understand best practices for integrating and scaling with our platform.

Benefits

• This position has a flexible work schedule, unlimited PTO, competitive healthcare, and gear stipends, as well as plenty of fun.
• At the end of the day, we want Tavus to be a place for you to learn, directly drive impact, and work with a team you love.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed