Solution Consultant

Opus 2 • Pittsburgh, PA

5h

About The Position

Powered by Opus 2, law firms worldwide are delivering innovative, solution-based services that bring their teams, clients and third parties together in a single connected space, so lawyers can focus on what matters most – creating value, differentiation and deeper client engagement. We are now launching a major initiative to expand our solution across new legal workflows, including additional contentious practices and transactional teams.
Job overview
We’re launching a major new platform initiative and are looking for a Solution Consultant to help bring it to life.
This is a rare opportunity for an experienced legal SaaS professional to step into a foundational role where you won’t just support a product, this role will help shape how it’s designed, delivered, adopted, and scaled across the legal market.
This position will act as a hands-on builder and trusted advisor, partnering closely with clients/prospects to translate real-world legal workflows into game-changing platform solutions. From pre-sales consulting and high-impact demos to early-stage implementations and adoption strategy, this role will be critical in proving value and driving momentum for new use cases, operational ecosystems, and departments within law firms.
We’re looking for someone who thrives in fast-moving, early-stage environments, a doer who can move seamlessly from whiteboard strategy to system configuration, while keeping delivery on track, in scope, and clients excited about what’s possible.
If you love turning complex legal needs into practical, scalable solutions, and want to help expand a configurable platform into adjacent markets, this role puts you at the centre of that growth.

Requirements

• 5+ years in solution consulting, implementation, or customer-facing product roles at a B2B SaaS company.
• Experience scaling configurable enterprise platforms – ideally in legal tech, workflow automation, or compliance tech.
• Strong troubleshooting skills with proven experience diagnosing software, database, and API-related issues.
• Proficiency in SQL and scripting languages (e.g., Python, Bash), with hands-on experience in log analysis and automation development.
• Strong understanding of law firm dynamics, with the ability to engage credibly with attorneys and legal operations teams.
• Ability to navigate complex client environments, uncover use case fit, and translate that into product configuration.
• Comfortable operating with high autonomy and ambiguity in an evolving initiative.
• Experience working closely with Product on feedback loops and roadmap influence.

Nice To Haves

• Legal tech experience covering both contentious and transactional workflows (or a strong understanding of both).
• Exposure to mid-market and enterprise law firm buying cycles.
• Solid understanding of cloud-based architectures, with practical experience in Kubernetes and cloud-native tools (KCNA certification preferred).

Responsibilities

• Partner with Sales and Product to engage prospective clients in adjacent legal practice areas (e.g., transaction management, regulatory, employment etc.) or within central innovation teams.
• Work side-by-side with the Product to align configurations with product direction and inform roadmap trade-offs.
• Lead discovery sessions and design tailored solution approaches based on client needs.
• Own and deliver high-impact platform demos that align with both functional workflows and business drivers.
• Lead initial implementations for new practice areas – define success criteria with customers, configuring workflows, managing rollout, and ensuring early value realization.
• Act as the connective tissue between client teams, Product, and CS during early-stage deployments.
• Troubleshoot and resolve complex software, infrastructure, database, and API-related issues in collaboration with Product, Development, QA, and DevOps teams.
• Engage proactively with enterprise clients to understand their workflows and deliver tailored technical solutions that optimize efficiency and value.
• Act as a subject matter expert (SME) on our products, offering strategic guidance to both internal teams and key clients.
• Document and escalate bugs, feature requests, and usability feedback clearly and accurately to appropriate internal teams.
• Development, maintain and enhance internal documentation, including knowledge bases, troubleshooting guides, and best practices.
• Identify opportunities for client training, professional services, and product adoption initiatives, and assist in delivering training sessions or product demonstrations as needed.
• Identify patterns across client use cases to inform reusable configurations, best practices, and templates.
• Collaborate with Product, CS, and Engineering to package repeatable deployment playbooks.
• Help codify early lessons into scalable internal assets for future hires and partner enablement.
• Serve as a domain expert internally - educating teams on new legal workflows and client needs.
• Partner with marketing and product marketing to support content, messaging, and thought leadership efforts as we expand.
• Capture detailed client feedback and collaborate with Product Management to influence product improvements and feature development.

Benefits

• 401k contribution.
• 21 days annual holidays, flexible working, and length of service holiday entitlement.
• Loyalty Share Scheme.
• Healthcare, Dental and Vision Insurance.
• Life, short-term and long-term disability Insurance.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed