Solution Architect

Wand Synthesis AI Inc.

7h

About The Position

Build the Future Workforce
Wand turns AI into labor. It enables humans and AI agents to operate together as a unified, hybrid workforce, with comprehensive management and oversight. And it’s already operating at scale inside some of the world’s largest organizations.
Wand built the world’s first Agentic Labor Infrastructure enabling governments and global enterprises to create, manage, and scale digital workforces.
Our mission is to integrate agent ecosystems into the core of work and business, unlocking a generational leap in the global economy. We’re building the infrastructure that lets humans and AI agents operate together safely, transparently, and at scale.
Join Wand in leading the Agentic Shift
Wand is building a high-performing global team who take full ownership of what they build. We lead by example, move fast, make data-aware decisions, and continuously push for more- always with a focus on delivering real value to customers.
You would be joining a world-class team that combines deep research expertise and real-world product execution, with experience spanning Deepmind, Google, Amazon, Miro, Elise AI, IBM and Accern.

Position Summary:
We are looking for a Solution Architect to lead the technical customer journey for Wand’s global enterprise accounts. This is a senior, customer-facing role at the intersection of solution design, technical strategy, and pre- to post-sale execution.
You will work with Sales, Solutions Engineers, Customer Success, Product, and Engineering to help customers understand how Wand can solve complex business problems through agentic workflows, AI-powered automation, and enterprise-grade deployment patterns. You will own the technical strategy across key accounts, shape high-quality proofs of concept, and ensure that what we present, validate, and deploy is both technically credible and scalable.
This role has a global scope and an internal leadership component. In addition to working directly with customers, you will help define how the Solutions Engineering organization operates by building playbooks, setting POC benchmarks, improving demo environments, and raising the overall quality bar across the team. This role is ideal for someone who combines strong technical depth, strong customer judgment, and the ability to turn repeated field learnings into repeatable systems.

Requirements

• 7+ years of experience in a customer-facing technical role such as Solution Architect, Enterprise Architect, Solutions Engineer, Sales Engineer, or similar.
• Strong experience working with enterprise customers in complex software environments.
• Proven ability to design solution architectures that connect business problems to scalable technical implementations.
• Strong hands-on technical fluency, including experience with APIs, integrations, data flows, workflow systems, and enterprise software architectures.
• Experience with AI/ML systems, including LLM-based applications, orchestration, RAG, automation workflows, or adjacent applied AI use cases.
• Demonstrated ability to lead proofs of concept, technical validations, or pilot programs for enterprise customers.
• Ability to communicate effectively with both senior executives and highly technical stakeholders.
• Strong judgment in balancing technical ambition with customer reality, delivery feasibility, and commercial context.
• Experience building reusable frameworks, playbooks, or standards for customer-facing technical teams.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience.

Nice To Haves

• Experience in AI, automation, enterprise SaaS, infrastructure, or data platforms.
• Experience working in a high-growth startup or scale-up environment.
• Experience supporting global enterprise accounts across multiple regions.
• Background in regulated industries such as financial services, insurance, or other complex enterprise environments.
• Experience building benchmark methodologies, demo environments, or internal technical enablement systems.
• Prior experience acting as a team lead, guild lead, or functional mentor within a Solutions or Architecture organization.

Responsibilities

• Own the technical customer relationship
• Serve as the primary technical counterpart for strategic enterprise accounts across the customer lifecycle.
• Lead technical discovery with customers to understand workflows, systems, constraints, data environments, and success criteria.
• Translate ambiguous business problems into clear solution architectures and implementation approaches.
• Build credibility with both executive and technical stakeholders by clearly articulating how Wand works and where it creates differentiated value.
• Partner closely with Sales on strategic deals and with Customer Success on long-term customer success and expansion.
• Architect solutions and guide execution
• Design scalable solution architectures for enterprise deployments using Wand’s platform, including workflows, agents, integrations, and governance requirements.
• Define the technical approach for proofs of concept, pilots, and production rollouts.
• Ensure solution designs are realistic, robust, measurable, and aligned with customer environments.
• Work with Solutions Engineers and Engineering teams to guide implementation and resolve design trade-offs.
• Help customers navigate integration, security, reliability, and operationalization considerations.
• Lead technical validation and POCs
• Define technical proof strategies for enterprise opportunities, including what needs to be validated for a customer to move forward.
• Establish clear POC success criteria and benchmarks across dimensions such as accuracy, latency, coverage, usability, reliability, and business impact.
• Ensure technical evaluations are structured, credible, and repeatable rather than ad hoc.
• Support high-priority customer engagements by shaping benchmark methodology, evaluation logic, and demo-to-pilot progression.
• Help create a consistent “proof-to-contract” standard across the organization.
• Build the SE playbook and demo lab
• Help define and evolve the Solutions Engineering playbook, including discovery frameworks, pilot design standards, technical qualification criteria, and customer engagement best practices.
• Develop reusable assets such as reference architectures, benchmark templates, workflow patterns, and technical validation frameworks.
• Own and improve the demo lab strategy so demos and prototype environments are believable, reusable, and aligned with real enterprise use cases.
• Ensure the team has strong technical materials and repeatable methods for demonstrating Wand’s differentiators across industries and use cases.
• Turn field learning into clear documentation and scalable internal standards.
• Act as a guild lead for the Solutions function
• Raise the quality bar across the Solutions Engineering organization through coaching, standard-setting, and technical leadership.
• Mentor Solutions Engineers and other customer-facing technical team members on architecture quality, customer communication, and technical rigor.
• Help drive consistency in how the team runs POCs, technical discovery, benchmarks, and demo preparation globally.
• Identify gaps in tools, process, enablement, and internal documentation, and help close them.
• Contribute to the long-term operating model of the Solutions organization.
• Partner cross-functionally
• Work closely with Product and Engineering to bring field feedback into roadmap discussions, architecture decisions, and platform improvements.
• Surface recurring implementation patterns and customer requirements that should become product capabilities.
• Collaborate with Customer Success to support adoption, scale, and technical expansion within strategic accounts.
• Support internal alignment across Sales, Solutions, Product, and Engineering on what should be sold, how it should be validated, and what good deployment looks like.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees