Solution Architect, ServiceNow Security Workflows

McKesson • Irving, TX

1d

About The Position

The Solution Architect, ServiceNow Security Workflows is responsible for providing architectural guidance and best practices in designing and developing tools and which enable ServiceNow Security Operations processes for McKesson Technology. In this role, you will be responsible for working with our partners and teams to establish, integrate, and continuously evolve best practice processes in ServiceNow. You will also provide input to the ServiceNow SecOps roadmap, including onboarding integrations, processes, assets, and other relevant components to a unified ServiceNow platform to ensure consistent level of quality and service across the Enterprise.

Requirements

• Typically requires 10+ years relevant experience
• A minimum of 8 years of experience in a variety of IT architecture and/or IT Service Management roles (such as hands-on service delivery, operations management, consulting, etc.) with increasing levels of responsibility.
• Understanding and experience implementing and supporting the Security Incident Response and Threat & Vulnerability Management modules of ServiceNow.
• Strong understanding of the ITIL framework and the ITSM, ITOM, ITAM processes.
• Strong technical foundation in the Now Platform, either as an administrator or developer.
• Knowledge and experience in database design schemas, database modeling, and cloud application technology.
• Requirements gathering and facilitation experience.
• Excellent written and verbal communication.
• Strong collaboration, facilitation, and negotiation skills to successfully partner with a diverse group of stakeholders.
• Experience designing systems to optimize IT operations.

Nice To Haves

• Relevant professional certification (e.g., ITIL credentials, ServiceNow certifications), strongly preferred.

Responsibilities

• Establish standards and practices for maintaining the ServiceNow SecOps architecture and functionality, within the overall platform model.
• Support design and implementation of SecOps standards to achieve desired cybersecurity outcomes and foster security and analytics.
• Provide technical evaluation of demands against ServiceNow module features, platform capabilities, and best practices.
• Offer guidance on prototyping and accelerating time from design to deployment.
• Partner with security architecture and other internal stakeholders to provide required diagrams and accommodations to align with MT standards, frameworks and policies.
• Advise on configuration and coding standards.
• Support remediation of configurations not aligned to ServiceNow best practices.
• Oversee the SecOps module focused on core features, integrations, and upstream-downstream data flows.
• Partner with cybersecurity to design and deliver platforms that improve our overall security posture and enable operational excellence.
• Provide input to platform roadmap for features and capabilities to maximize platform value and build a sustainable platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees