About The Position

The Digital Automation Tech Lead provides technical leadership and solution design ownership for enterprise automation capabilities, including Robotic Process Automation (RPA) and AI-enabled solutions. This role is responsible for defining automation standards, guiding development teams, and ensuring automation solutions are scalable, secure, and aligned to enterprise architecture. The Tech Lead partners closely with Product Leads, Delivery Managers, and AMS providers to enable rapid, high-quality delivery of automation solutions while maintaining long-term sustainability.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience
  • 8–12 years of experience designing and delivering automation solutions in enterprise environments
  • Hands-on experience with the Microsoft Power Platform, including Power Automate and Power Apps
  • Exposure to application-embedded AI capabilities such as Microsoft CoPilot, SAP Joule, Salesforce AgentForce, ServiceNow Now Assist, or similar tools
  • Experience assessing when to leverage native platform AI versus custom automation or AI solutions
  • Understanding of AI governance, data considerations, and operational risks in enterprise environments
  • Strong hands-on experience with RPA platforms and automation frameworks
  • Experience designing AI-enabled automation or intelligent workflows
  • Proven experience providing technical leadership and design governance
  • Experience working with AMS or external delivery partners in a governed delivery model
  • Strong understanding of enterprise integration patterns, APIs, and data flows
  • Experience operating in fast-paced, delivery-oriented environments
  • Automation architecture and solution design
  • Technical leadership and influence without direct authority
  • Rapid delivery enablement with appropriate governance
  • Strong problem-solving and root-cause analysis skills
  • Ability to balance speed, quality, and sustainability
  • Innovation mindset with practical execution focus

Responsibilities

  • Serve as the technical authority for digital automation solutions across RPA and AI platforms
  • Design and govern automation solutions using the Microsoft Power Platform (Power Automate, Power Apps, Power BI) in alignment with enterprise standards
  • Evaluate and incorporate application-specific AI capabilities (e.g., Microsoft CoPilot, ServiceNow Now Assist, Salesforce AgentForce, SAP Joule, etc.) into automation and workflow designs where they add measurable value
  • Partner with platform owners (SAP, Salesforce, ServiceNow) to integrate native AI features into broader automation strategies
  • Ensure AI-enabled automations are implemented responsibly, securely, and in alignment with enterprise governance and data standards
  • Own solution design and technical direction for automation initiatives from concept through deployment
  • Define and enforce automation architecture standards, patterns, and reusable components
  • Guide internal developers and AMS resources on automation design, development, and best practices
  • Review and approve automation designs, code, and implementations delivered by internal teams or AMS partners
  • Ensure automation solutions meet enterprise standards for security, performance, scalability, and resiliency
  • Partner with Product Leads to assess technical feasibility, complexity, and sequencing of automation requests
  • Collaborate with Delivery Managers to support rapid delivery while managing technical risk
  • Prevent proliferation of fragile or duplicative automations and manage technical debt
  • Support complex troubleshooting and resolution of high-impact automation issues
  • Identify opportunities to expand automation capabilities and improve platform adoption
  • Maintain technical documentation, standards, and automation governance artifacts
  • Stay current on emerging automation and AI technologies and assess applicability to the enterprise

Benefits

  • Health Insurance Benefits - Medical, Dental, Vision
  • Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
  • Well-being programs including companywide events and a wellness incentive program
  • Paid Time Off
  • Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
  • Family-Friendly Employee events
  • Employee Assistance Program services – mental health and other concierge type services
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