Solution Analyst

Rightsline • Boston, MA

1d • Remote

About The Position

The Solution Analyst reports directly to the Manager of Solutions and is supported by the Director of Solutions. This role is responsible for designing, configuring, and deploying the Rightsline platform to streamline rights and royalties operations across a diverse client base.

As a key customer-facing resource, the Solution Analyst works closely with stakeholders to gather requirements, analyze data, and translate business needs into scalable, system-driven solutions. The role serves as the primary solution liaison between Rightsline and the client, ensuring successful delivery of core configurations, system integrations, and process enhancements throughout the project lifecycle.

Requirements

• Minimum 3 years of experience in a Business Analyst or Software Implementation position
• Bachelor's degree Information Technology, or related field.
• Excellent analytical, organizational and presentation skills
• Ability to manage multiple projects simultaneously and work in a time-sensitive, deadline driven environment and prioritize accordingly
• Ability to review functional requirements, analysis and design documents and provide feedback
• Ability to make sound judgment and resolve problems without supervision
• Ability to clearly and effectively communicate, both written and verbally, with internal and external audiences
• Excellent knowledge and ability in the use of the Microsoft Office or Google Workspace

Nice To Haves

• Experience in the data modeling and Structured Query Language (SQL) is preferred, but not required
• Experience with either supporting, contributing or managing Financial Systems is preferred, but not required

Responsibilities

• Work closely with Customers and internal teams to design, configure, and help test implementations and advancements of the Rightsline/Alliant software
• Evaluate business requirements for applications and systems integration and service activation through interviews and/or existing systems documentation or procedures, while delivering new or modified software systems enhancements and/or integration solutions
• Lead the definition, testing, training, implementation, data migration, and support of system requirements
• Identify customer requirements/use cases, develop test plans, and track and document the delivery and results of these solution design plans
• Manage risks and alert manager to potential escalations and issues of importance
• Ensure requirements, designs, and solutions are understood, agreed to and signed off at the appropriate stages in a project
• Provide detailed analysis of processes and workflows with suggestions for improvement using technology or business process enhancements
• Build relationships with business users, gain deep understanding of their processes and how they are currently utilizing technology to develop improvements
• Engage with internal teams, including, but not limited to Engineering, Product, and QA; to ensure relevant release items or customer initiatives are understood and delivered in a timely fashion
• Manage the execution of data migration needs where we also provide guidance on data cleansing to our clients to better utilize the power of Rightsline
• Engage with 3rd party technology vendors and system integration partners to ensure smooth integrations and implementations based on contractual work orders
• Arrange and administer training where required for customers to promote the change management approach of the implementation
• Conduct reviews of and analyze business and information technology processes

Benefits

• Competitive Base Salary: At Rightsline, we offer a competitive package that reflects the unique skills, experience, and certifications you bring to the role. Your starting point within this range will be determined by your niche expertise, collaborative initiative, and specialized skill sets you bring to our team. In addition to these variables, we also take into consideration internal equity and regional labour markets to ensure our offers remain fair, balanced, and aligned with our evolving team’s needs.
• Comprehensive Health & Wellness: A competitive benefits package covering health, dental, and vision to support you and your family.
• Building Your Financial Future: A RRSP/401K Match Program to help you reach your long-term savings goals.
• Career Growth Opportunities: Continuous learning and career growth opportunities.
• Flexible work hours, birthdays off, alternating 4-day work weeks, one-time home office allowance, unlimited vacation time, team socials, happy hours and career progression in a high growth environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level