Software Tester 4

Intelliswift•Plano, TX

34d•$25 - $30•Onsite

About The Position

Mobile Quality Issue Specialist Collect and analyze data from various sources to provide business intelligence support and supporting areas by means of both repeatable and ad hoc reporting delivery reports (charts, graphs, tables, etc) Analyzes performance of process activities, identifies problem areas, and presents findings in clear, concise charts, graphs, tables, or summaries Responsible to tackle mobile quality issues from various streams including data from Carrier, VOC, Supply Chain, Customer Care, B2B and Network Performance. Mainly deal with issues after mobile product is launched in the market Language Requirement Proficiency speaking and writing in both English and Korean is required Essential Duties & Responsibilities Provide technical support for the client carriers' marketing and engineering personnel on issues reported from market. Managing master data, including creation, updates, and deletion. Data management, Create Trends, Reports etc Track, collect and analyze network KPI and other quality data in case of major issue is reported Perform stationary and field test of issue reproduction Communicate with internal R&D, carriers, and customers for the market issue reported and follow up

Requirements

Bachelor's degree in Engineering, preferably in Data science, Electrical, Computer Science, Computer Engineering, or equivalent level of work experience
Proven experience as a Data Analyst or in a similar role
Strong knowledge of data analysis tools and techniques
Excellent written, presentation, and verbal communication skills.
Minimum 1-3 years of experience in wireless industry preferred in Mobile QA or Mobile testing
Familiar with LTE and IMS/VoLTE Protocol
Knowledge of Android infrastructure
Strong analytical and problem-solving skills, with the ability to extract actionable insights from complex datasets.
Language Requirement Proficiency speaking and writing in both English and Korean is required

Nice To Haves

Process certification, such as, Six Sigma, CBPP, BPM, ISO 20000, ITIL, CMMI.
Experience with statistical modeling, machine learning, or predictive analytics is a plus.
Ability to perform root cause analysis, decision analysis and establish process mapping is a plus

Responsibilities

Collect and analyze data from various sources to provide business intelligence support
Analyze performance of process activities and identify problem areas
Tackle mobile quality issues from various streams including data from Carrier, VOC, Supply Chain, Customer Care, B2B and Network Performance
Provide technical support for the client carriers' marketing and engineering personnel on issues reported from market
Manage master data, including creation, updates, and deletion
Data management, Create Trends, Reports etc
Track, collect and analyze network KPI and other quality data in case of major issue is reported
Perform stationary and field test of issue reproduction
Communicate with internal R&D, carriers, and customers for the market issue reported and follow up

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