Software Support Specialist

Hilti, Inc. • Tulsa, OK

34d

About The Position

The Software Support Specialist is responsible to help Hilti customers, contractors, and designers adopt Hilti software solutions in their BIM workflows using Revit, AutoCAD, Navisworks, and other software platforms. This role is responsible for resolving customer issues reported via phone, chat, web, online forums, and other social media channels. In addition to reacting to customer questions, the role will also proactively engage with prospective customers through development and presentation of webinar content, writing and publishing technical articles for Hilti Online, and engaging with customers through social media. The Software Support Specialist will also be in regular contact with Hilti's global software applications team to provide continuous inputs for future software enhancements and development.

Requirements

• Bachelor's Degree or equivalent experience in related industry required
• Knowledge of computer and network systems, with experience in Autodesk software platforms
• Proficient in Microsoft Office and social media tools
• Strong team orientation
• Good communication skills

Nice To Haves

• Technical Support or Customer Service experience preferred

Responsibilities

• Help Hilti customers, contractors, and designers adopt Hilti software solutions in their BIM workflows using Revit, AutoCAD, Navisworks, and other software platforms.
• Resolving customer issues reported via phone, chat, web, online forums, and other social media channels.
• Proactively engage with prospective customers through development and presentation of webinar content
• Writing and publishing technical articles for Hilti Online
• Engaging with customers through social media.
• Provide continuous inputs for future software enhancements and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Number of Employees: 5,001-10,000 employees