Software Support Specialist

GreenSoft Technology Inc.

6h

About The Position

The Software Support Specialist serves as a critical point of contact for our clients, ensuring timely and effective resolution of software-related issues while providing top-notch customer service. This role involves trouble shooting software problems, assisting user with application functionalities, and educating customers on software best practices.

Requirements

• Must be located in the Eastern Time Zone and able to work Eastern Standard Time (EST) hours.
• Professional Certification or College Degree in a technical related field.
• 1-3 years proven experience in software support or technocal support roles
• Strong interpersonal, communication, facilitation, leadership and presentation skills adept in providing customer support
• Strong analytical, problem solving, and time management skills.
• Ability to work independently and with minimal supervision.
• Demonstrated ability to work in a small team setting.
• Good computer skills, proficient with MS Office applications SLQ Database and XML knowledge a plus.
• Excellent verbal, written, and organizational skills with demonstrated ability to execute assignments on time.

Nice To Haves

• Prior knowledge of global compliance regulations a plus.
• Good computer skills, proficient with MS Office applications SLQ Database and XML knowledge a plus.

Responsibilities

• Responding to client inquiries via various communication channels, providing solutions, and ensuring a seamless customer experience.
• Working with a team of support specialists to provide training to customers on GreenSoft’s GDM Software.
• Supporting and updating the customer support content, including but not limited to: Users Guides and Release Notes, and Instruction Manuals
• Maintaining deep expertise in our software features, workflows, and integrations.
• Creating Workflow documents for key customers on how to use the GDM software to meet with their compliance reporting objectives
• Documenting issues and resolutions in a ticketing system to track trends and report to management.
• Adhering to the information security policies and procedures.
• Understanding of the information security requirements for each project.
• Ensuring compliance with data protection and protocols while handling protected data

Benefits

• Paid Time Off
• 10 paid company holidays per year
• Two weeks (10 days) of paid vacation per year
• Health Insurance
• A portion of the cost of medical insurance is paid by GreenSoft
• 100% of Dental and Vision insurance is paid by GreenSoft
• Health Incentive
• Eligible for the GreenSoft Health Incentive of $1.00 per day per calendar year
• Paid upon submission of the appropriate documentation
• Payroll Taxes
• Any employer portion of payroll taxes is paid by GreenSoft
• All other payroll-related taxes are the responsibility of the employee
• Retirement Plan
• Eligible to participate in the company 401(k) retirement plan after the applicable waiting period
• Additional Voluntary Benefits (Employee-Paid)
• Short-term disability insurance
• Accident insurance
• Cancer insurance
• Hospitalization insurance
• Critical illness insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level