Software Support Specialist

Paperless Environments•Baton Rouge, LA

4d•Onsite

About The Position

Paperless Environments® has been revolutionizing our accounts payable workflow automation and document management software since 2005. Our innovative software solutions are used by over 2,000 customers in all 50 states and 5 other countries. Our software enables customers to efficiently manage their accounts payable processing through workflow automation, document management, and accounting system integration. Our products have wide ranging tech stacks that include desktop, SaaS, and mobile offerings. We are looking for a driven and experienced Software Support Specialist to join our team and deliver exceptional technical support to our customers. The ideal candidate will bring expert-level problem-solving skills and align with our company’s core values. What you will be doing: Diagnose and troubleshoot software issues, escalating complex cases when needed Document support interactions and resolutions comprehensively Educate clients on software features and best practices to optimize their experience Assist in developing knowledge base articles Provide hands-on support by addressing technical problems, answering how-to questions, and offering tailored solutions Communicate with customers via support tickets, phone calls, and remote sessions Collaborate with the development team to report bugs, escalate issues, and submit feature requests Skills we are looking for: Proven experience in a software support role or a similar technical support position Hands-on experience in a help desk or customer support environment Exceptional verbal and written communication skills Strong customer relationship-building abilities Excellent software troubleshooting and problem-solving capabilities Basic understanding of Windows administration, including NTFS permissions, network file shares, and Active Directory Positive, patient, and empathetic attitude towards customers and colleagues High intellectual curiosity with a desire to grow and learn continually Ability to work independently in a fast-paced, innovative, and collaborative team environment Strong organizational skills with the ability to meet goals and deadlines Adaptable to changing priorities as Familiarity with Windows Security, basic networking, and/or SQL queries is a strong advantage What else would help you stand out: Experience with Microsoft SQL database structure and basic SQL statements Knowledge of accounting software, basic accounting principles, and terminology Background in document management, construction management, or automated workflow software What we have to offer 120 hours of PTO yearly that begins accruing on start date Comprehensive benefits package after 60 days of continuous employment Company paid life insurance for employees Company matching retirement plan after one year of service Budget for professional development Other Details Employee Status: Full-time Salary FLSA Classification: Exempt Travel: Little to none Compensation: $55k to $60k DOE Location: This position is not remote, and employee will work full-time in our office More About Us Our mission is to replace paper-based processes and workflows with intelligent, paperless solutions. Our customers represent over 200,000 users and range from small single-digit construction firms to publicly traded companies with thousands of employees. Learn Even More at https://www.paperlessenvironments.com Our Core Values: We Are Team Players We Are Customer-Focused We Have a Passion for Greatness We Are Growth-Minded

Requirements

Proven experience in a software support role or a similar technical support position
Hands-on experience in a help desk or customer support environment
Exceptional verbal and written communication skills
Strong customer relationship-building abilities
Excellent software troubleshooting and problem-solving capabilities
Basic understanding of Windows administration, including NTFS permissions, network file shares, and Active Directory
Positive, patient, and empathetic attitude towards customers and colleagues
High intellectual curiosity with a desire to grow and learn continually
Ability to work independently in a fast-paced, innovative, and collaborative team environment
Strong organizational skills with the ability to meet goals and deadlines
Adaptable to changing priorities as
Familiarity with Windows Security, basic networking, and/or SQL queries is a strong advantage

Nice To Haves

Experience with Microsoft SQL database structure and basic SQL statements
Knowledge of accounting software, basic accounting principles, and terminology
Background in document management, construction management, or automated workflow software

Responsibilities

Diagnose and troubleshoot software issues, escalating complex cases when needed
Document support interactions and resolutions comprehensively
Educate clients on software features and best practices to optimize their experience
Assist in developing knowledge base articles
Provide hands-on support by addressing technical problems, answering how-to questions, and offering tailored solutions
Communicate with customers via support tickets, phone calls, and remote sessions
Collaborate with the development team to report bugs, escalate issues, and submit feature requests