Software Support Specialist
About The Position
Jarrett is a leading (and still growing) 3rd party logistics company but we’re also family-owned. What sets us apart is the Jarrett Difference, our people are our greatest asset. We have the best people around who are not only incredible resources for all things logistics but are compassionate, innovative, courageous, and so much more. Jarrett has even won the Top Workplaces award for the past three years in a row! Our customers come from a variety of industries, but the common denominator is that they all ship something. We’re here to coordinate things between our customer’s supply chain and carriers. To accomplish all of this, our teams use our state-of-the-art proprietary software, jShip, to set up shipments, troubleshoot, answer questions, and fix issues before they become larger problems. Here at Jarrett, we are problem-solvers, and our goal is to do great things for our customers every day. For a Software Support Specialist, a typical day might include the following:
Requirements
- Problem-solving is where you thrive
- You enjoy collaborating and being on a team
- You love helping people and are willing to go the extra mile
- You’re detail-oriented and like handling multiple tasks
Responsibilities
- Serve as the primary escalation point for the software support team
- Troubleshoot issues and work with the development team on defects
- Support the testing of new updates and integrations
- Work with other departments to design and refine projects
- Identify trends and recommend process improvements
Benefits
- Medical, Dental, and Vision insurance
- Company-paid life insurance
- Paid time off
- 8 paid holidays each calendar year
- 4 hours volunteer paid time off
- Counseling session reimbursement
- Company wellness program including a gym membership discount
- Continuing education reimbursement
- 401K with up to 7% company match
- Paid maternity leave
- May be eligible for bonus potential
- Training and career development opportunities
- Opportunities to give back to local communities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
