Software Support Specialist

034Motorsport • Fremont, CA

1d

About The Position

034Motorsport is seeking a Software Support Specialist to join our Customer Service team. This role is focused on providing high-level technical support for our software-based products, including ECU/TCU tuning solutions and flashing tools. The ideal candidate has a strong technical mindset, excellent communication skills, and a passion for automotive performance. You will work directly with customers while collaborating closely with internal engineering and product teams to resolve complex software-related issues.

Requirements

• Proven experience (ideally 2+ years) reviewing logs, fault codes, or vehicle diagnostics
• Proven experience (ideally 2+ years) in technical support, software support, or an automotive technical role
• Strong understanding of automotive software concepts (ECU/TCU tuning, flashing, diagnostics)
• Comfortable working with Windows-based software and OBD/USB diagnostic tools
• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Hands-on experience with aftermarket tuning or performance software
• Familiarity with VW/Audi/Porsche (VAG) & BMW platforms
• Background in an enthusiast-driven or performance automotive environment
• Proficiency with CRM systems, online support platforms, and Microsoft Office/Google Suite.
• Strong problem-solving skills: The ability to assess issues efficiently, think critically, and provide clear, effective solutions for customers.
• Must be able to adapt to different challenges, handle technical escalations, and work with cross-functional teams to resolve complex product-related concerns.
• Must be a team player with a positive attitude: A collaborative mindset is essential in this role. The ideal candidate thrives in a team-oriented environment, actively contributes to group problem-solving, and is willing to help colleagues when needed. A positive attitude is key to maintaining a supportive workplace culture, ensuring smooth communication, and enhancing overall team performance.

Responsibilities

• Provide technical support for 034Motorsport software products, including ECU/TCU tunes and flashing tools
• Assist customers with software installation, flashing procedures, updates, and troubleshooting
• Diagnose and resolve software issues using logs, error codes, and customer-provided data
• Communicate technical concepts clearly to customers with varying experience levels
• Manage support tickets with accurate documentation and timely follow-ups
• Escalate complex issues to engineering teams with detailed findings and reproduction steps
• Contribute to product documentation, FAQs, and troubleshooting resources
• Stay current on product updates, supported vehicles, and software releases
• Help train and refine AI-powered support tools by providing accurate technical insights, case data, and feedback to improve response speed and customer experience

Benefits

• Competitive hourly pay based on experience
• Employee discounts on 034Motorsport products
• Paid time off (PTO) and company holidays
• Career growth opportunities within a fast-paced automotive performance company
• Hands-on experience with industry-leading performance products
• Various team outings and bonding events throughout the year
• Occasional opportunity to work from home
• A collaborative and engaging work environment with fellow automotive enthusiasts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed