Software Support Specialist

Wallick Communities•New Albany, OH

52d•Onsite

About The Position

Wallick Mission: Opening doors to homes, opportunities, and hope. Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together. These values are: Care Character Collaboration This position will be located in our corporate office, located in New Albany, OH. What You’ll Do: • Platform Support: Provide Tier 1 and Tier 2 support for Yardi Voyager, Senior Living, Affordable Housing and integrated platforms via ServiceNow and phone, ensuring timely resolution and excellent customer service. • System Deployment: Analyze, configure, and deploy Yardi modules, supporting updates, releases, and implementation efforts in collaboration with business and IT teams. • Business Enablement: Assist with testing and rollout of new functionality, supporting business-led ownership of applications by helping with configuration testing, documentation, and training; and enabling business partners to manage workflows, reporting, and minor system changes independently. • Report Development: Design and maintain ad-hoc Columnar and YSR reports, ensuring data accuracy and usability for business stakeholders. • Database Optimization: Develop and optimize SQL Server databases to support operational reporting and system integrations; write basic queries to support troubleshooting and analysis. • User Training: Create user-facing documentation and deliver training, driving adoption and improving user experience across enterprise platforms. • Governance Support: Participate in Change Review Boards and vendor collaboration, ensuring consistent data flow, issue resolution, and alignment with governance standards. • Security Compliance: Promote cybersecurity best practices, ensuring compliance with SSO, MFA, and regulatory requirements including SOX, HIPAA, and HUD.

Requirements

Experience & Technical Skills: 1-2 years in application support or software analysis, ideally with Yardi Voyager, Senior Living, and/or Affordable Housing; strong proficiency in Microsoft Office and familiarity with SaaS platforms, integrations, and programming protocols. Experience with SQL Server and writing basic queries is preferred.
Analytical & Problem-Solving Ability: Skilled in understanding business needs, resolving complex issues, and identifying opportunities for optimization and process improvement.
Communication & Collaboration: Excellent customer service orientation with strong written and verbal communication skills; able to work independently and collaboratively across teams.
Documentation & Training: Capable of creating effective support documentation and delivering user training to drive adoption and improve user experience.
Competencies: Customer Focus, Technical Aptitude, Communication, Time Management, Adaptability, Detail Orientation and Collaboration
Physical Demands: Position requires work to be performed in an office setting. Extensive use of a computer, Keyboard, and mouse; requires talking, seeing, and hearing.
Work Environment: Work takes place in an office setting with moderate noise levels. Occasional travel may be required. Must be able to work in a fast-paced change-oriented environment.
Physical Demands: Position requires extensive sitting for long periods of time throughout the day. Manual dexterity needed for computer work with keyboard and mouse. Requires talking, seeing and hearing with reasonable accommodation. Requires travel to and from external business activities. Some lifting/bending/stooping for transfer of files to different events/communities

Nice To Haves

Experience with SQL Server and writing basic queries is preferred.

Responsibilities

Platform Support: Provide Tier 1 and Tier 2 support for Yardi Voyager, Senior Living, Affordable Housing and integrated platforms via ServiceNow and phone, ensuring timely resolution and excellent customer service.
System Deployment: Analyze, configure, and deploy Yardi modules, supporting updates, releases, and implementation efforts in collaboration with business and IT teams.
Business Enablement: Assist with testing and rollout of new functionality, supporting business-led ownership of applications by helping with configuration testing, documentation, and training; and enabling business partners to manage workflows, reporting, and minor system changes independently.
Report Development: Design and maintain ad-hoc Columnar and YSR reports, ensuring data accuracy and usability for business stakeholders.
Database Optimization: Develop and optimize SQL Server databases to support operational reporting and system integrations; write basic queries to support troubleshooting and analysis.
User Training: Create user-facing documentation and deliver training, driving adoption and improving user experience across enterprise platforms.
Governance Support: Participate in Change Review Boards and vendor collaboration, ensuring consistent data flow, issue resolution, and alignment with governance standards.
Security Compliance: Promote cybersecurity best practices, ensuring compliance with SSO, MFA, and regulatory requirements including SOX, HIPAA, and HUD.

Benefits

Employee Stock Ownership Plan
Pay on demand (access your money as you earn it)
Up to 8 weeks of Paid Parental Leave
Paid time off, Holiday pay, and Gift of Time
Health, Dental and Vision insurance effective within 2 weeks
Gym membership or Fitness equipment reimbursement
Company paid life and long-term disability insurance
Voluntary life, short-term disability, accident, critical illness, and hospital indemnity coverage
401(k) with a 3.5% company match
Tuition reimbursement
Pet insurance