Software Support Specialist

Agriland FS • Winterset, IA

7d • Onsite

About The Position

AGRILAND FS is looking for a team focused, self-starter to provide software support to internal users while actively supporting projects involving the IT Team. This position will work collaboratively with stakeholders to ensure understanding of software needs but also suggest and/or implement problem resolutions and process improvements. This position will be fully on-site based in our Winterset, Iowa location.

Requirements

• Two year degree in business, computer support, IT or equivalent work experience.
• Experience utilizing business software with an understanding of basic administrative and accounting business functions
• Excellent computer hardware and software business experience
• Demonstrate the ability to solve user problems
• Strong leadership and self starting behavior

Responsibilities

• Provides initial and on-going training and support to users (and team members) on the entire Microsoft 365 suite (Outlook, Excel, OneDrive, Teams, Sharepoint, Forms, Power Apps, Power Automate), Agvance
• Becomes an expert on business software applications with the ability to troubleshoot
• Understands and ensures proper administration of Agvance security setup
• Utilizes Helpdesk software to track incoming support calls
• Places and tracks service calls for outside vendors

Benefits

• Casual office environment
• Onsite team with a collaborative work style
• Paid time off, sick pay, and paid holidays
• Competitive benefits including medical, dental, vision, and life insurance, and more
• Solid retirement future with a 100% company-funded Pension Plan at no cost to you, plus an additional 401k with company match
• Excellent training and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees