SOFTWARE SUPPORT SPECIALIST

Generator Supercenter of Tomball

6h•Onsite

About The Position

Generator Supercenter is seeking a Software Support Specialist to support the rollout and ongoing success of our Revlinq software platform across locations nationwide. This role is based out of the Tomball, TX Headquarters and ideal for a technically skilled, customer-focused professional who enjoys problem-solving and helping teams get the most out of new CRM + technology. The Software Support Specialist is responsible for supporting the successful launch, adoption, and ongoing optimization of the Revlinq software platform across Generator Supercenter locations. This role serves as the frontline support resource for franchisees and internal teams, ensuring system stability, high user adoption, and continuous improvement. This role offers the opportunity to play a key part in launching and scaling a core technology platform that supports our nationwide growth for the largest network of branded residential dealers in North America. You’ll work closely with cross-functional teams and have a direct impact on how our locations operate every day.

Requirements

Experience supporting SaaS platforms, CRM systems, or enterprise software
Strong troubleshooting and problem-solving skills
Excellent communication skills with technical and non-technical users
Comfort working in a fast-paced, growth-oriented environment

Nice To Haves

Experience with software integrations or data workflows is a plus
Ability to manage multiple priorities and meet deadlines

Responsibilities

Serve as first-line support for Revlinq issues from field locations
Troubleshoot and resolve software, workflow, and user experience issues
Educate locations on Revlinq features, best practices, and workflows
Conduct live and virtual training sessions for new locations and employees
Assist with system integrations and data flow between Revlinq and other platforms
Support software rollout and go-live activities for new locations
Escalate complex issues to engineering or product teams with clear documentation
Collaborate with internal teams to support enhancements and new feature releases
Collect user feedback and recommend system improvements
Maintain knowledge base articles, documentation, and training materials