Software Support Specialist 2026

AxisCare • Waco, TX

7d • Onsite

About The Position

The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software.

Requirements

• Professional demeanor and excellent phone etiquette
• Strong problem identification and resolution skills
• Excellent listening skills
• Ability to work individually and as part of a team
• High level of integrity and work ethic
• Proficient navigating computer software programs
• Proficient in written and verbal communication, with ability to type quickly (40+ WPM preferred)
• Ability to receive honest and candid feedback about work performance

Nice To Haves

• Bachelor's or equivalent experience (Preferred)
• Help desk experience: (1 year)
• Windows OS experience (1 year)

Responsibilities

• Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting.
• Manage your work - Follow up with clients and keep notes through ZenDesk
• Report problems - Communicate user issues, program bugs and feature requests with appropriate managers
• Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources
• Help others learn and grow - Create help articles and possibly training videos when assigned for new features and updates
• Do what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings.

Benefits

• Competitive salary and comprehensive benefits package.
• Monthly performance incentives based on percentage of individual work completed.
• Annual performance incentives determined by contribution to reaching team goals.
• Opportunities for professional growth and career development.
• Health, dental, and vision insurance.
• 401(k) plan with company matching.
• Company will provide laptop and other needed computer equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level