Software Support Specialist

Mission Pre-Born • Whitestown, IN

18h • Hybrid

About The Position

We’re seeking a detail-oriented, customer-focused Software Support Specialist to provide frontline application support for our internal operations and partner clinics. You’ll help troubleshoot, configure, and maintain our clinical, call center, and telehealth tools so our teams and partners can focus on life-saving ministry and client care.

Requirements

• Experience supporting software users, preferably in healthcare, telehealth, or related environments.
• Strong technical troubleshooting and customer service skills.
• Familiarity with clinic or patient-facing workflows is a plus (e.g., EMR/EHR or telehealth operations).
• Ability to explain technical solutions clearly to non-technical users.
• Proficient with Microsoft Office/Teams and comfortable learning new systems quickly.

Nice To Haves

• Experience with platforms such as Epic, Athenahealth, NextGen, AdvancedMD, or similar clinical/telehealth systems.
• Familiarity with HIPAA, security best practices, and clinical documentation standards.

Responsibilities

• Provide first-level support for EMR, telehealth, scheduling, call center, and other clinic applications.
• Diagnose, troubleshoot, and resolve software issues or coordinate escalations with IT/vendor partners.
• Manage user access, permissions, and basic configuration changes.
• Support application maintenance, updates, and rollout of new functionality.
• Communicate with internal and external stakeholders to understand and document system issues.
• Recommend and document workflow and process improvements to optimize efficiency.
• Create and maintain support documentation (FAQs, process guides, procedures).
• Ensure adherence to HIPAA, privacy standards, and organizational policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed