Software Support Specialist #1314-0-1

Piedmont Community Services • Martinsville, VA

17h • Onsite

About The Position

Piedmont Community Services' is seeking a detail-oriented and adaptable individual to fill the role of Software Support Specialist. This position provides first-level technical assistance and customer service to the internal users of our business software applications. This entry-level role is ideal for someone passionate about technology and helping others succeed with digital tools. The Software Support Specialist will work with IT Staff to identify, resolve, and document software-related issues, while gaining valuable experience in Electronic Health Record (EHR) support and general IT operations and processes. This position will be responsible for supporting, maintaining, and helping improve agency software systems, including our EHR platform and various productivity applications. A Bachelor's Degree with two+ years' experience in relative field preferred. Please see attached job description for more details. Salary commensurate with education and experience as it relates to the position. Please note: This is NOT a remote/telecommute/telework position. Application Deadline: January 30th, 2026 Must be willing to consent to background checks, including checks for barrier crimes, and drug screening as part of the application process.

Requirements

• detail-oriented
• adaptable
• passionate about technology
• helping others succeed with digital tools
• willing to consent to background checks, including checks for barrier crimes, and drug screening as part of the application process

Nice To Haves

• A Bachelor's Degree with two+ years' experience in relative field preferred.
• experience in Electronic Health Record (EHR) support
• general IT operations and processes

Responsibilities

• providing first-level technical assistance
• customer service to the internal users of our business software applications
• identify, resolve, and document software-related issues
• supporting, maintaining, and helping improve agency software systems, including our EHR platform and various productivity applications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level