Software Support Specialist

State of Georgia•Atlanta, GA

35d

About The Position

The position is open to all applicants that meet the minimum qualifications below. The Technical College System of Georgia (TCSG) is seeking highly qualified applicants for their fulltime Software Application Specialist position in the Office of Information Technology and Data Resources. The Software Application Specialist is responsible for functional support and training related to the Banner Student Module and associated Self-service and SaaS products. In addition to general Banner Student support, this position will specifically support the configuration and standardization of the Banner course catalog, the course schedule, and any system-supported course scheduling applications. The candidate will be expected to interact with users, peers and management via phone, IM, video, email and in person.

Requirements

Associate degree and Three (3) years of work related experience Note: Experience may substitute for the degree on a year-for-year basis.
Knowledge of all areas of Banner Student processing, particularly as it relates to the course catalog and course schedule
Ability to read and comprehend complex technical and functional documentation
Ability to use remote support tools such as WebEx, Remote Desktop and SSH
Basic knowledge of the Linux command line environment, FTP, SFTP and Git
Ability to monitor, test, analyze and troubleshoot Financial Aid pages and batch processes
Knowledge of manual and/or automated software testing and related tools
Familiarity with Oracle SQL for population selection development and training. This includes extensive knowledge of the database tables holding financial aid data
Basic understanding of cloud services and APIs as they relate to financial aid processing
Decision making and problem-solving skills
Strong client-facing skills, assertiveness, strong communications skills, leadership, self-starter
Ability to work in a team environment
Ability to manage multiple assignments

Nice To Haves

Bachelor's Degree

Responsibilities

Provide first level support for Banner Student functional users at all TCSG colleges
Analyze and recommend upgrade paths and timelines for Banner Student and related system supported products
Analyze upgrade pre-requisites, technology requirement changes and compatibility conflicts with other Ellucian products related to Student releases
Review changes to Banner pages and processes that may affect functional users and prepare internal documentation to assist with training
Prepare for and conduct regular training for TCSG college functional staff to include course catalog maintenance, schedule maintenance, and schedule optimization
Preparation of video demonstrations and course materials
Provide thorough testing of all Banner Student functions, reports, pages and processes to verify pre-production upgrades prior to release of those upgrades to production
Because this position supports mission critical software at the colleges, evening and weekend support may be required
Other duties as assigned

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