Software Support Engineer Lead

SCHAEFER SYSTEM INTERNATIONAL INC•Findlay, OH

About The Position

A leading global solution provider for all sectors of intralogistics – that is us: SSI SCHAEFER. What we also are: A family business that invests in the expertise, passion, and talents of its employees. As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking, and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow. SSI SCHAEFER: 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions. We're a team here at SSI SCHAEFER, and we know that it takes all of us to get the job done. We've won Best Places to Work™ several years in a row and offer competitive benefits like 401K/matching, a great PTO package, and, because we want our teams to be healthy, we provide generous medical benefits. We also want you to be successful here. How do we do it? We put our employees and customers first, and we've got a great DNA culture here at SSI SCHAEFER—it's that simple. We're also proud to be an equal opportunity employer, including Veterans and Individuals with Disabilities. If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us! The Software Support Engineer Lead provides technical support for automated material handling software and equipment in warehouses and distribution centers, using a range of tools to perform complex troubleshooting and problem-solving.

Requirements

4-year degree in Computer Science or Engineering or equivalent combination of education and experience in similar work.
1 year of experience with Java or other object-oriented programming languages.
1 year of experience with SQL databases (Oracle, MySQL, SQL Server).

Responsibilities

Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS).
Identifies issues that are mechanical or logical in nature and escalates to the appropriate team for resolution.
Trains internal and external customers to increase system knowledge, resolve issues, and prevent issues from recurring.
Creates documentation and training materials for system users and system service & maintenance.
Designs, generates, and maintains reports detailing the daily operations of the systems.
Analyzes system daily operation reports to track and identify opportunities for continued improvement.
Writes and updates knowledgebase articles.
Effectively communicates with customers in high-impact scenarios.
Works on-call and shift work as part of rotation for 24/7 coverage.
Provide leadership, coaching, and mentoring for a team of IT Support Engineers.
Participate in customer and internal meetings
Works as part ofan international team to ensure maximum system uptime and performance
Responsible for leading by example and ensuring team compliance with all management directives, company and departmental policies, procedures, as well as safety standards.
Facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem‐solving recommendations, and recommendations for standardizing team operations.
Communicate all new or revised policies, procedures,s and /or processes to team members to ensure they have the most up‐to‐date and current information.
Create weekly team schedules to ensure appropriate coverage of work activities, es including but not limited to coordinating individual leave requests, ensuring team members have sufficient time for breaks, lunches, vacation, etc.
Identifies, assigns, and directs teamwork assignments to utilize resources effectively and complete assigned tasks in a timely and efficient manner.
Assists the software development team with projects.
Works as part of an international team to ensure maximum system uptime and performance.