Software Support Engineer III

Labcorp

2d • Remote

About The Position

About Labcorp Genetics Labcorp Genetics is committed to integrating comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our mission is to make genetic testing affordable and accessible, empowering individuals and providers to make informed health decisions at every stage of life. Position Summary As a Software Support Engineer, you will play a critical role in delivering technical support and troubleshooting for electronic data integrations that manage orders, results, and scheduling data. You will also provide frontline and advanced support for client-facing software applications, ensuring seamless functionality and exceptional customer experience.

Requirements

• Bachelor’s degree (BA/BS) required.
• 3–5 years of experience in a technical support role, preferably with healthcare-related software.
• Strong technical background with software systems, including HL7 and APIs.

Nice To Haves

• Familiarity with Salesforce, G-Suite, Atlassian tools, and Microsoft Excel.

Responsibilities

• Diagnose and resolve issues related to HL7 and JSON interface messages for orders, results, and scheduling.
• Act as the first escalation point for client issues involving our clinical workflow and risk assessment applications, driving resolution to completion.
• Collaborate on designing standard operating procedures for issue resolution and escalation within our existing support framework.
• Communicate professionally and effectively with clients, ensuring timely and accurate resolutions.
• Develop resource materials to help clients maximize their proficiency with our software products and services.
• Provide training and support resources to field teams, enabling confident discussions about our software solutions.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level